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"An unknown error" when trying to sign in to my Apple ID on mac.

Hi - I have "An unknown error" when trying to sign in to my Apple ID on mac. No problem on my iPhone. Discovered problem 2 days ago, as various emails could not update. Eventually managed to sign out and then create new password - but reoccured.

I had managed to check emails after the reset, which was problematic, but mail would not close down. Had to force shut down. Re-opened MacBook Air today, to find same problem again. iCloud and gmail accounts not opening, can't access keychain etc. Most of my documents and photos are stored on iCloud, so could really do with help please. TIA

Posted on Jul 29, 2019 3:10 PM

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Posted on Jul 29, 2019 4:55 PM

Have you restarted the computer? Tried logging out of your account and back in?


Try setting up another admin user account in System Preferences/Users & Groups to see if the same problem continues. Please post back on whether or not this worked. Also try the Safe Mode. Please post back on whether or not this worked.


Isolating an issue by using another user account 


Safe Mode - About


If it works in the Safe Mode, try running this program when booted normally and then copy and paste the output in a reply. The program was created by Etresoft, a frequent contributor.  Please use copy and paste as screen shots can be hard to read. Click “Share Report” button in the toolbar, select “Copy to Clipboard” and then paste into a reply. This will show what is running on your computer. No personal information is shown. If the log won’t post, try posting it in Pastebin and provide a link in a reply. After pasting the report in a PasteBin page, go to the top of the page, and copy the address in the URL bar. Paste that in a new reply.        Pastebin


Etrecheck – System Information



1 reply
Question marked as Best reply

Jul 29, 2019 4:55 PM in response to d-lited2meetu

Have you restarted the computer? Tried logging out of your account and back in?


Try setting up another admin user account in System Preferences/Users & Groups to see if the same problem continues. Please post back on whether or not this worked. Also try the Safe Mode. Please post back on whether or not this worked.


Isolating an issue by using another user account 


Safe Mode - About


If it works in the Safe Mode, try running this program when booted normally and then copy and paste the output in a reply. The program was created by Etresoft, a frequent contributor.  Please use copy and paste as screen shots can be hard to read. Click “Share Report” button in the toolbar, select “Copy to Clipboard” and then paste into a reply. This will show what is running on your computer. No personal information is shown. If the log won’t post, try posting it in Pastebin and provide a link in a reply. After pasting the report in a PasteBin page, go to the top of the page, and copy the address in the URL bar. Paste that in a new reply.        Pastebin


Etrecheck – System Information



"An unknown error" when trying to sign in to my Apple ID on mac.

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