photo missing from find my friends

Question

Sorcerer2006 Author

Level 1

126 points

photo missing from find my friends

Normally when I look at Find My Friends on Mac Using Safari and iCloud, each of my friends has a photo I presume that comes from my Contacts. Always until recently these photos show up as an icon for each person I'm finding.

Now I have one person whose photo no longer shows up.

I have checked my contacts and her photo is still there. I have checked her iPhone and her photo is still there.

I have checked to make certain she's logged into iCloud and so am I.

I have looked at Find My Friends on my iPhone and her photo is showing up so looks like the only place missing a photo is via Safari on my laptop.

I have restarted all.

Any ideas?

MacBook Pro Retina

Posted on Jul 30, 2019 1:37 AM

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Answer 1

tygb

Level 9

65,010 points

Jul 31, 2019 12:00 AM in response to Sorcerer2006

See this article https://support.apple.com/kb/PH2662?locale=en_US

You can add or change a photo for a contact using Contacts on iCloud.com. The photo appears on every device that has iCloud Contacts turned on, and in all apps that share your iCloud Contacts information. You can change the photo at any time.

The app will be find my friends and it should be turned as on and also the friend contact details like trusted number / mail address be added in the address book application of Mac .

Has Find My Friends turned on in Settings > Privacy > Location Services

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Answer 2

Jul 30, 2019 8:51 AM in response to Sorcerer2006

when using find my friends the picture you see is there iCloud profile picture.

To solve your problem this you will most likely need to have your friend change or use an iCloud profile picture.

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Answer 3

Jul 30, 2019 10:09 AM in response to Sorcerer2006

Is there any chance that there is an update you haven’t installed yet

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Answer 4

tygb

Level 9

65,010 points

Jul 30, 2019 8:43 AM in response to Sorcerer2006

See this article https://support.apple.com/kb/PH23049?viewlocale=en_US&locale=en_US

On the map, your friends are represented by orange dots and if you sign in with Apple ID and password at www.icloud.com under find my friends section or even you slide two fingers from left to right on the trackpad the find my friends location can be viewed , even your friend has added the profile picture in contacts of iPhone it will not shown in map this is how it works .

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Answer 5

Sorcerer2006 Author

Level 1

126 points

Jul 30, 2019 9:59 AM in response to tygb

tygb

Thank you for your comments.

I have many friends on my iCloud Find My Friends "FMF" display on MacBook Pro laptop running 10.14.6. all of their photos show in the left bar of FMF on this laptop except the one which now shows a blank circle where the photo is and her email instead of her name. (see below image) Noteworthy is that it does not show her name as normal but shows her email instead.

I iCloud profile looks normal. I have looked at her contact record in my Contacts and it appears normal with photo. I have logged into her iCloud account and her profile and photo look normal.

On my iPhone her FMF display has her photo and looks normal - so this problem only shows up on my laptop.

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Answer 6

Sorcerer2006 Author

Level 1

126 points

Jul 30, 2019 10:11 AM in response to EthanFrailey

Ethan

Thank you for your comment.

Her profile picture on iCloud appears normal. It shows on her iPhone as expected and when logged into her iCloud page on a laptop it also shows normal.

So based on your comment it would appear that we have some kind of caching problem with Safari or iCloud. I'm going to purchase that using Cocktail and see if I can clear the Safari cache.

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