Proofpoint appears to be filtering erratically mail from an established supplier. I receive a daily newsletter from an industry which in June began to come intermittently. Ultimately i had to use a new email address, but Apple could provide no help even though they are Proofpoint's client. This should not be the case. Can one do anything about it?
We are fellow users like you. Apple is not here. Get Support
Have you already contacted the email provider?
Yes. It does not get to my mailbox, and the supplier of the newspaper has given me evidence of the bounces (which were irregular). These have been sent to Apple, who at first had told me Proofpoint should not be creating any issues; it was.
Apple are so far no much help (but it is in progress). But is it only me who has this problem?
It is Apple, my address is @mac. And Proofpoint is their supplier
A server issue is not something we as fellow users can solve. Even if someone else is having this issue they would only have the same info you do.
Thanks I appreciate that, but why only me? No one yet has taken ownership of the problem; hopefully Apple will.
And you already went here - https://support.apple.com/kb/PH2649?viewlocale=en_US&locale=en_US and here - Identify and filter junk mail in iCloud - Apple Support
email filtering by proofpoint.
