iTunes sync unknown error -42032

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Level 1

8 points

iTunes sync unknown error -42032

When syncing my iPhone 6+ using iTunes on MacOS Mojave, I kept on receiving this error message and I can't sync my iPhone at all.. It also appears when it authorise my account in iTunes.

Troubleshooting steps I tried:

Reinstalled Mojave
Unplugged and replugged my iPhone
Did a reset on my iPhone.

Console log says:

Assertion failure: err == (-42032)

MacBook Pro with Touch Bar

Posted on Jul 31, 2019 6:22 AM

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Answer 1

turingtest2

Level 10

278,149 points

Aug 1, 2019 6:03 AM in response to boyhemi

Try If you see an error when you update or restore your iPhone, iPad, or iPod - Apple Support.

tt2

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Answer 2

turingtest2

Level 10

278,149 points

Aug 3, 2019 1:58 AM in response to boyhemi

Try the Remove the SC Info folder advice from If iTunes prompts you to authorize your computer when you try to play iTunes Store purchases - Apple Support.

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Answer 3

boyhemi Author

Level 1

8 points

Aug 2, 2019 10:52 PM in response to turingtest2

I tried to sync my iPhone to a different computer and It works perfectly fine. Nothing wrong my my iPhone and the problem is just in my Mac's iTunes.

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Answer 4

boyhemi Author

Level 1

8 points

Aug 3, 2019 1:19 AM in response to turingtest2

Did a scan. No malware.

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Answer 5

turingtest2

Level 10

278,149 points

Aug 3, 2019 1:05 AM in response to boyhemi

Check for malware with Malwarebytes.

tt2

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iTunes sync unknown error -42032

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