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Jiun Yih Author

Level 1

4 points

icloud storage problem - used by other documents (icloud drive) but icloud drive actually empty

Hello,

I have this problem with my icloud storage where it says it is used by other documents (icloud drive). However, when I checked the icloud drive using the web and even the deleted items folder it is empty.

I use an iphone and an ipad. I have even tried unchecking icloud drive from the apps using icloud in the storage. Even under manage storage and deleting iCloud drive (Other documents - Delete Data).

iPhone XS

Posted on Jul 31, 2019 8:00 AM

Top-ranking reply

Eric Root

Level 10

684,585 points

Posted on Jul 31, 2019 2:39 PM

Try iCloud.com/Settings using a computer browser and go to Advanced at the bottom left. Access Restore Files. If there are files there you do not need, delete them.

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icloud storage problem - used by other documents (icloud drive) but icloud drive actually empty

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