one shift key not working

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Level 1

8 points

only one shift key is not working. how to resolve this? mine is a 2017 MacBook.

Posted on Aug 1, 2019 6:42 AM

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Answer 1

Level 10

83,530 points

Also see this Apple service program. I appears to cover the 2017 MacBook Pros:

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Answer 2

Level 10

111,352 points

Connect any usb keyboard. If that works as expected then the problem is hardware on your internal keyboard.

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