Mackeeper question

I am not sure how it happened but I keep finding myself getting weird pop ups while navigating legit sites asking me to download something to scan my mac. I am even getting chat windows supposedly from Apple asking me to either call or chat with them for help. Are there suggestions on finding the root of of it and stopping it?


Thanks!

Posted on Aug 1, 2019 1:45 PM

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1 reply

Aug 1, 2019 1:47 PM in response to Sr. Christiana

Force Quit Safari ( command + option + esc keys).Then restart Safari holding the Shift key. 


If you still have problems Empty Caches (Safari menu > Preferences > Privacy > Remove all website data. (This will also remove history if you do not want to remove History open Safari Preferences > Advanced and check mark “Show Develop Menu” then choose “Empty Caches” from Develop Menu ).


Then go to Safari menu > Preferences > Extensions and check there. If there is an extension delete it.


If the problem persists then download and run Malwarebytes. Malwarebytes was developed by one of our own colleagues here in ASC and is about the most proven anti-malware software for Mac.



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Mackeeper question

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