Level 1

8 points

printer "offline"

My Macbook no longer recognizes my HP 252dw. The printer is working fine. It is recognized by other computers and prints via USB connection. It just does not print from my Macbook.

The Macbook will not let me install the printer from the + in the add printer dialog. When I try to print the dialog box says printer is offline.

I am running Mohave; latest revision.

At the direction of Apple Support I have deleted and re-added printer driver, turned power off and on router, printer and macbook individually and together.

Someone must know the answer to getting the macbook to recognize the printer.

Thank you

Posted on Aug 2, 2019 12:03 PM

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Similar questions

5 replies

Level 10

203,271 points

Aug 2, 2019 6:37 PM in response to JB3Pear

If all of your printers have been removed, and none can be added...

Reset the SMC and NVRAM:

Sometimes System Caches are corrupted, and need to be recreated. Reset these, and all would refresh itself:

Reset the SMC and Reset the NVRAM

Download to Mojave Drivers - Get them Here:

Then, to install it, go directly through HP: HP Color LaserJet Pro M252dw - Software and Driver Downloads

Contact HP - Chat, if Needed:

If need be, chat with HP, using the HP Virtual Agent

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Level 10

103,437 points

Aug 2, 2019 12:09 PM in response to JB3Pear

Hello,

Please refer to the following 3rd party website for assistance in resetting the Macintosh printing system.

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Level 1

8 points

Aug 2, 2019 12:20 PM in response to QuickPost

Your suggestion does not work. After the printer reset, the dialog box does not find printers nor allow adding printers.

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Level 10

103,437 points

Aug 2, 2019 4:41 PM in response to JB3Pear

Hello,

Just to confirm that after resetting the printing system you are still unable to add a printer and you still cannot remove your existing printer?

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Level 1

8 points

Aug 2, 2019 5:34 PM in response to QuickPost

All printers removed.none ca ne added.

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printer "offline"

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