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Vellen Author

Level 1

8 points

Additional prescence 'in Find my iPhone' App

I recently consulted this App to try to find my iPad. I could see the location of all my apple devices and those of my husband's. There was an additional device visible called Colby Ballams iPhone. I know no such person. We checked my husband's phone and he has the same thing. His iPhone is brand new (it is an 8 like mine). I tried to remove it from my phone but a message came up saying this Colby Ballams phone is associated with my husband's apple id. Any ideas what which could be about? Should I contact Apple or EE? My husband does not have a second phone!

Posted on Aug 5, 2019 1:32 AM

Top-ranking reply

Eric Root

Level 10

684,591 points

Posted on Aug 5, 2019 6:32 AM

Check your device list to see if there is a device signed in that you don't recognize. You can remove the device using the steps in the article. below.

Apple ID device list -Check to see where you‘re signed in

As a precaution, you might want to change the Apple ID password.

Apple ID Password Change

What to do after you change your Apple ID or password - Apple Support I suggest doing this before you change your Apple ID or password.

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Additional prescence 'in Find my iPhone' App

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