Lost connection to Airport extreme after disconnecting and moving the device to a new room

Hi,

I had a new wan connection installed in my home today. When moving my Airport extreme to its new location in our TV room, the device connected to the internet with a green light. My Apple TV box in the tv room also connected automatically and delivered the new capacity. But all our other devices Mac, IPhones, IPads and two other Apple TV boxes failed to connect. Anyone got any idea about what can cause this problem?

Posted on Aug 5, 2019 8:34 AM

Top-ranking reply

Tesserax

Level 10

158,190 points

Posted on Aug 5, 2019 11:00 AM

Whenever you change networking hardware or ISPs, or both, it's always a good idea to do a complete power recycle of your equipment. Please take a look at the following article to get an idea on what I am referring to, just in case you missed something when you set yours up.

Ref: AirPort - Complete Power Recycle - Apple Community

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Lost connection to Airport extreme after disconnecting and moving the device to a new room

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