Apple TV disconnecting from wifi

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Apple TV disconnecting from wifi

We just upgraded our home Internet from cable (about 150 mbps download speeds and 7 mbps upload speeds) to a fiber company. Our new speeds are very fast, about 400 mbps download speeds and 100 mbps upload speeds based on both the SpeedTest app on my iPhone 12 Pro and my Google Home app on my iPhone 12 Pro (we use a Google Mesh wifi). Everything in our home (two M1 MacBook Airs, 1 iPhone 11 Pro, 1 iPhone 12 Pro, iPad) is connecting very well, however, our Apple TV 4K (not the new one that just came out) is disconnecting from the Internet regularly. I am wondering if it's too close to our new fiber router. (See attached photo of that router.)

Any ideas why our Apple TV is not connecting well to the Internet? We use Fubo and Paramount + a lot of both of them are having issues connecting. We are getting the spinning gear a lot.

Posted on May 6, 2021 8:03 PM

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Answer 1

Urquhart1244

Level 10

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May 7, 2021 11:00 AM in response to Ronniebel

I don't understand your question "What does Speedtest on the Apple TV give for numbers?"

There is also a Speedtest app in the tvOS App Store. It will measure what the Apple TV is capable of receiving and sending, at that time, in that specific location, on that device, instead of the capabilities of your router and ISP plan. This results will include any effects of your home network coverage, distance to the nodes, interference, etc.

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Answer 2

Ronniebel Author

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May 8, 2021 9:08 AM in response to Ronniebel

Just a follow.-up on this. It's pretty certain now that the problem is with my ISP and not the Apple TV. I called my ISP support again this morning and other customers are experiencing the same. The hope to get it resolved later this week.

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Answer 3

Urquhart1244

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146,184 points

May 7, 2021 12:19 AM in response to Ronniebel

What does Speedtest on the Apple TV give for numbers?

Is the mesh network the same as before the fiber upgrade, or did both changes apply simultaneously?

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Answer 4

Ronniebel Author

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May 7, 2021 6:10 AM in response to Urquhart1244

Yes, the mesh network is the same as before. I don't understand your question "What does Speedtest on the Apple TV give for numbers?"

I'm attaching a Google Home screenshot showing the download and upload speeds for your info.

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Answer 5

Ronniebel Author

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May 7, 2021 6:20 AM in response to Ronniebel

Another strange this about this situation is that my Apple TV is showing a very strong wifi signal strength in its settings. (See example below.)

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Answer 6

Ronniebel Author

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May 7, 2021 12:06 PM in response to Urquhart1244

Thanks for pointing that out. I never knew that. Okay. I downloaded speedtest for the Apple TV and here's a photo of the speeds. As you can see, the speeds are very good.

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Apple TV disconnecting from wifi

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