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Mac Mail crashes every time I try to save a message or attachment and select "new folder." I either have to create a new folder in the finder, then save the file to it, or save the file to an existing folder, then create a new folder finder and move the the file to it.
Ideas? Suggestions?
Thank you.
Is that the only time Mail crashes?
Have you restarted the computer? Tried logging out of your user account and back in?
Try setting up another admin user account in System Preferences/Users & Groups to see if the same problem continues. Please post back on whether or not this worked. Also try the Safe Mode. Please post back on whether or not this worked.
Isolating an issue by using another user account
If it works in the Safe Mode, try running this program when booted normally and then copy and paste the output in a reply. The program was created by Etresoft, a frequent contributor. Please use copy and paste as screen shots can be hard to read. Click “Share Report” button in the toolbar, select “Copy to Clipboard” and then paste into a reply. This will show what is running on your computer. No personal information is shown. If the log won’t post, try posting it in Pastebin and provide a link in a reply. After pasting the report in a PasteBin page, go to the top of the page, and copy the address in the URL bar. Paste that in a new reply. Pastebin
Etrecheck – System Information
Is that the only time Mail crashes?
Have you restarted the computer? Tried logging out of your user account and back in?
Try setting up another admin user account in System Preferences/Users & Groups to see if the same problem continues. Please post back on whether or not this worked. Also try the Safe Mode. Please post back on whether or not this worked.
Isolating an issue by using another user account
If it works in the Safe Mode, try running this program when booted normally and then copy and paste the output in a reply. The program was created by Etresoft, a frequent contributor. Please use copy and paste as screen shots can be hard to read. Click “Share Report” button in the toolbar, select “Copy to Clipboard” and then paste into a reply. This will show what is running on your computer. No personal information is shown. If the log won’t post, try posting it in Pastebin and provide a link in a reply. After pasting the report in a PasteBin page, go to the top of the page, and copy the address in the URL bar. Paste that in a new reply. Pastebin
Etrecheck – System Information
Thanks.
Yes, it's the only time Mail crashes.
I've restarted the computer many times. Which account are you asking if I've logged into, the User account for the machine. If so, yes, I've logged back in.
I have not tried in safe mode.
You are welcome. Also try another admin user account and the Safe Mode.
Mail Crashes when creating new folder
