Issue with Proximity Sensor during calls - Continued.

germanwarfare wrote:
After having enough time to test the latest Beta on two units I can conclude that the major issue is resolved for the most part. There is a visual cue as well when the phone is on call you notice a faint red spherical light emitting from inside the slot above the ear speaker.

Michael Empire please post of pic of the latest version of xcode running on your screen and a screenshot of one of the numerous units you have tested. Otherwise I have doubts whether you are Beta testing.

http://yfrog.com/20screenshot20100818at102p

http://yfrog.com/jtimg1001p

I'm surprised you wrote this and it seems to have escaped everyone......

So, you are saying you have the beta and it's solving the PS problem? A few days ago (I can't remember where) I saw a picture of an iP4 with a red glow emitting from the sensor. I think the point was it will be adjusted in the next release and hopefully people will have something else in their lives to obsess over.

One question though. If you have the beta, can we assume you're a developer and if so, can't your comment here put you in hot water with Apple?

Same problem here. Used a 3G for two years, never had a problem once.

iPhone 4 - can't make a call without some button or another getting pressed by my ear. Now I just keep the phone very still and mushed up to my ear. Doesn't really seem to help, though. MIght have to start using calculator. I would buy that call-guard, but as a dev myself, it irks me to think of giving money to that shyster for simply creating a blank-screen app which I could knock up in ten minutes.

Before you ask, the reason I haven't done one myself is that I'm not in the dev program, so I can't load apps onto my phone. Otherwise I'd do one and put it on the store for free.

germanwarfare wrote:
After having enough time to test the latest Beta on two units I can conclude that the major issue is resolved for the most part. There is a visual cue as well when the phone is on call you notice a faint red spherical light emitting from inside the slot above the ear speaker.

Firstly thank you for the info. A couple of questions if possible
Is there any chance that you could elaborate on 'I can conclude that the major issue is resolved for *the most part* ' In other words, what minor issues are left unresolved?

Is it possible to know whether the faint red glow you mention is caused by 4.1 increasing the lumen output of the ir source?

Thanks again

Michael Empire please post of pic of the latest version of xcode running on your screen and a screenshot of one of the numerous units you have tested. Otherwise I have doubts whether you are Beta testing.

http://yfrog.com/20screenshot20100818at102p

http://yfrog.com/jtimg1001p

FWIW, actually the Calculator app won't the same thing -- it will have the "Return to call" across the top screen. If your face or ear touch that area, it will bring up the Phone app and you are back to having accidental inputs. the call guard app hides the "return to call"

chotty1 wrote:
Too funny to not post this:

http://itunes.apple.com/us/app/call-guard/id386251981?mt=8#

****... i cant believe apple is letting this guy sell an app like this... this has to be the mother of all PR blunders right here.

Well, I can report at least that one more proximity sensor issue has been resolved and was likely a combination of a software glitch and an obvious user issue...

Of the 4 IP4s I set up, 2 had PS problems. My own was an obvious software install glitch (obvious AFTER it got corrected) and got resolved; the second was my friend's phone, which I set up for him by restoring from his 3GS backup, and had a severe PS issue and was hanging up or muting people on a lot of his calls about 2 or 3 minutes into the call. He was still running iOS 4.0. (He rarely connects his phone to his computer since he uses mobile me to sync and tends to make app and music purchases directly on the phone).

Yesterday he installed 4.0.2 - and reported to me a few hours later that the phone was "mostly fixed" - that he only had 2 PS problems all day, both times when he was outside... So I met him last evening to test his phone. We did the table top test and the sensor reacted perfectly, and so I tried calling him repeatedly - for calls lasting as long as 6 or 7 minutes - but we could not replicate the problem.

Finally after a few hours, he was on a call that lasted about 10 minutes when I saw his screen flash on - and it immediately became apparent what was going on.... during the conversation, he had moved the phone so that the top right corner of the phone was over his ear canal... and it turned out that not only was the proximity sensor no longer over his ear, but no part of the speaker was either. They were both well behind his ear... When I pointed this out to him, he thought about it and acknowledged that when he is on a long call and it's hot (we were sitting in a hot car outside the airport), he tends to move the phone back so it's not so hot over his ear... When he moved the phone back, there was more than 2 inches between the PS and his head...(he also acknowledged rather sheepishly that he had notice a slight variation in volume on long calls, but it didn't both him so it never occurred to him that he was moving the speaker off of his ear!)

The rest of the night he used the phone without any PS problem. And a little while ago he called me to say that the PS hasn't recurred at all...

It seems obvious that his problem, like mine, was caused by an initial bad software install, that got fixed when he installed the updated system. The residual issues turned out to be a user issue...

himoura wrote:

chotty1 wrote:
Too funny to not post this:

http://itunes.apple.com/us/app/call-guard/id386251981?mt=8#

****... i cant believe apple is letting this guy sell an app like this... this has to be the mother of all PR blunders right here.

Agree and entirely consistent with the new apple. But what do you expect when the Director of Applications Technology at apple is a f.art and p.iss apps developer
http://www.cultofmac.com/app-store-director-has-side-job-making-fart-apps/55586

Anybody else seeing a pattern here? 🙂


quote:
It just farts. According to Wired, Phillip Shoemaker — the director of applications technology at Apple, and the honcho responsible for maintaining a puritanical standard of quality in the App Store library — has a side job: selling a series of flatulence, evacuation and micturating simulators on the App Store through his company, Gray Noodle.

One such app is called iWiz. “Simulate the experience of urinating for a long time,” the app description reads. “Convince your friends that you’ll never stop.”

+It was a HR blunder before it became a PR blunder lol+

Asa asa wrote:

mbassoc2003 wrote:

himoura wrote:

Asa asa wrote:
In general, all Iphone 4 phones have a problem with proximity sensor. There are a lot of video proofs shown in youtube regarding this problem but I have not seen a single video about Iphone 4 not having a proximity sensor problem.
If there are people that believe that Iphone 4 does not have a problem, then these people are either working for Apple, stockholders of Apple or member of their cult
Yes, Apple will not go down due to Iphone 4's flaws because there are still a lot of gullible people that will buy an Apple product just to sit in Starbucks and show off.
But nowadays Iphone 4 is not looked as a fashion product anymore but a person that has it will be a laughingstock instead.

this is the most ridiculous post on here by far. (aside of course from mbassoc saying there is no issue... that was actually the most ridiculous post)

WRONG

you are so wrong it is almost laughable.

I see two issues here....

1. I think the proximity sensor is the same in all phones, it's just that the majority of users have no problem interacting with their phones.

2. There allegation that there are stacks of YouTube videos showing faulty sensors is pure bullsh!t. There are stacks of videos showing a sensor working in a different manner to the previous model, but not a single video showing it actually being faulty.

1. blah blah blah blah blah blah blah blah blah blah blah blah blah blah
blah blah blah blah blah blah blah blah blah blah blah blah blah blah
too much talk. the issue here is iphone 4 not previous model.
post a video. I need Proof.

Boy, you're thick, aren't you?
Can you read english? And know what the words mean?
What I said was all the sensors are the same. You don't have phones with faulty sensors, and phones with working sensors. They all work the same.

The issue with the above post is actually your grasp of a language you've just learned to speak. You may well have been born speaking it, but you obviously haven't yet progressed your education to a level that allows you to understand it.

Yes that is exactly what I am saying. Come 4.1 there will be nothing left to complain about.....

I have a developers license but I am closer to Media than to being a developer. Of course Apple could remove my developers account and or my posts. But why would they? I have said next to nothing about their Betas, just relating to the proximity sensor. I have posted several times over the course of my experience with the iPhone 4 dating back to June 23rd.

Please lock this thread already. There is nothing more to discuss. This is my final comment on this topic by the way.

(pics have been enhanced so you could see the light)
http://yfrog.com/86img9056ij
http://yfrog.com/7dimg9058j

germanwarfare wrote:
Yes that is exactly what I am saying. Come 4.1 there will be nothing left to complain about.....

I have a developers license but I am closer to Media than to being a developer. Of course Apple could remove my developers account and or my posts. But why would they? I have said next to nothing about their Betas, just relating to the proximity sensor. I have posted several times over the course of my experience with the iPhone 4 dating back to June 23rd.

Please lock this thread already. There is nothing more to discuss. This is my final comment on this topic by the way.

(pics have been enhanced so you could see the light)
http://yfrog.com/86img9056ij
http://yfrog.com/7dimg9058j

So you picked up the tint in the sensor in a photo...
If the issue is a simple recalibration of how the software interprets the sensor data, whi are we six weeks fdown the line and three betas further on, and yet they can bang out an update within 7 days to fix the PDF flaw, and likeise with the antenna issue when the heat was on?

It really will be interesting to see if you're right. I hope to God you are. But you are the only person reporting success with 4.1b3. Many of the others have reported no change.

Only time will tell. If you're coming up to your 30 day limit, don't be hanging on to your phone because of a dangled carrot like this. Protect yourself or accept the consequences.

mbassoc2003 wrote:

If the issue is a simple recalibration of how the software interprets the sensor data, whi are we six weeks fdown the line and three betas further on, and yet they can bang out an update within 7 days to fix the PDF flaw, and likeise with the antenna issue when the heat was on?

The PDF flaw was a fairly simple issue having to do with the way Safari parsed PDFs opened in the browser...doesn't require "user testing" to close the exploit... besides it's probably a different team of programmers who work on security issues as its considered a specialty... the fact that the jerk also PUBLISHED the code so that any hacker could grab it and use it for malicious purposes was a good reason to get that patch out as soon as possible...

On the other hand, there are lots of reports on the 'net about the 4.1 B3 system update saying that it does fix the PS issue, but also that it includes many more features... sounds like its a much more complicated piece of software than writing a line of code to close a hole... too, human ergonomics are involved and that always requires user testing...

The proximity sensor is above the top speaker, I solved the issue I was having by holding the top of the phone against my ear with the bottom tilted outward, instead of resting the phone on the side of my face/head. This solved the issue for me completly.

mbassoc2003 wrote:

Asa asa wrote:

mbassoc2003 wrote:

himoura wrote:

Asa asa wrote:
In general, all Iphone 4 phones have a problem with proximity sensor. There are a lot of video proofs shown in youtube regarding this problem but I have not seen a single video about Iphone 4 not having a proximity sensor problem.
If there are people that believe that Iphone 4 does not have a problem, then these people are either working for Apple, stockholders of Apple or member of their cult
Yes, Apple will not go down due to Iphone 4's flaws because there are still a lot of gullible people that will buy an Apple product just to sit in Starbucks and show off.
But nowadays Iphone 4 is not looked as a fashion product anymore but a person that has it will be a laughingstock instead.

this is the most ridiculous post on here by far. (aside of course from mbassoc saying there is no issue... that was actually the most ridiculous post)

WRONG

you are so wrong it is almost laughable.

I see two issues here....

1. I think the proximity sensor is the same in all phones, it's just that the majority of users have no problem interacting with their phones.

2. There allegation that there are stacks of YouTube videos showing faulty sensors is pure bullsh!t. There are stacks of videos showing a sensor working in a different manner to the previous model, but not a single video showing it actually being faulty.

1. blah blah blah blah blah blah blah blah blah blah blah blah blah blah
blah blah blah blah blah blah blah blah blah blah blah blah blah blah
too much talk. the issue here is iphone 4 not previous model.
post a video. I need Proof.

Boy, you're thick, aren't you?
Can you read english? And know what the words mean?
What I said was all the sensors are the same. You don't have phones with faulty sensors, and phones with working sensors. They all work the same.

The issue with the above post is actually your grasp of a language you've just learned to speak. You may well have been born speaking it, but you obviously haven't yet progressed your education to a level that allows you to understand it.

Boy, you're thick, aren't you?
Can you read english? And know what the words mean?
what I want to see is proof.

germanwarfare wrote:
Yes that is exactly what I am saying. Come 4.1 there will be nothing left to complain about.....

I have a developers license but I am closer to Media than to being a developer. Of course Apple could remove my developers account and or my posts. But why would they? I have said next to nothing about their Betas, just relating to the proximity sensor. I have posted several times over the course of my experience with the iPhone 4 dating back to June 23rd.

Please lock this thread already. There is nothing more to discuss. This is my final comment on this topic by the way.

(pics have been enhanced so you could see the light)
http://yfrog.com/86img9056ij
http://yfrog.com/7dimg9058j

Well thanks. Even though I've never experienced the PS problem, I hope this provides some comfort for those who do. Sadly though, the Trolls will likely continue to throw daggers at each other, perhaps because that's0 what trolls do.......

Message was edited by: rbrylawski

I just purchased my I-Phone 4 this last Thursday August 12, 2010. right away started having problems with proximity sensor during calls. Called Apple support and explained problem. Was informed probably software or bad phone. He scheduled appointment with Apple store for repairs. Next day i showed up for my appointment on time. Was informed to go to front of store, Apple employee ask me what problem i was having. He informed me that Apple was aware of problem and it wont be until 30 days or more for update on software. I could return phone, exchange phone there or just use my blue tooth ear piece.







If this isn't repaired in 20 days the phone will go back to AT&T store.







I LOVE my I-phone, but will go back to my 3GS.