Issue with Proximity Sensor during calls - Continued.

The stores here in the UK are also saying the software update is likely to be more than 30 days away and advising customers either replace or return their phones. That does not bode well for those people who think a software fix is coming.

@pberk - If they can fire out a fix for the last two issues quickly, why not the PS? Why does the PS issue need to be patched along with the next redesign of the iOS, and yet the antenna issue and PDF issues warranted an immediate response? I don't see that the PS issue if it could be fixed is something that can wait a few months, unless the issue really is insignificant and only a problem for the few people who visit the boards.

Asa asa wrote:
Can you read english? And know what the words mean?
what I want to see is proof.

Be specific AH.
You asked for video proof.
Do you want proof that the sensors operate differently between the iPhone 4 and the previous models? If so, there's a sh!tload of them on YouTube and posted previously on the thread. Get off your *** and engage your brain.
Do you want proof that the sensors light up people's faces and then dim the screen again when they come into close proximity with people's faces? If so, there's a sh!tload of them on YouTube and posted previously on the thread. Get off your *** and engage your brain.
Do you want to see videos of people actually managing to mute or terminate a phone call due to a proximity sensor fault. There are none.

What proof exactly is it you're looking for, because no-one here knows what the f"ck you're talking about. You need to be specific instead of just shooting off your mouth without linking it to your brain.

(sigh). You certainly can't prove you activated a button to end a call accidentally.

It would be very easy to set up a video, talk to someone, have them hang up - which will end the call on your end as well - and then "show" the ended call on a video. As such, it would be easy for someone who made a legitimate video to be accused of cheating.

Some things may be harder to rig, but there are still problems which will make it unlikely. For one thing, most people would prefer not to post their face on a public video - I sure wouldn't do it.

For another, you often have to talk a long time or go through multiple phone calls before something happens. I'm not wasting my time sitting in front of a camera waiting for something to happen. Oh, I did record one incident - cut off call which isn't really proof since it can be rigged. But I did a lot of recording to get that one incident on video.

I didn't do it to "prove" it to others. I knew there was a problem so I only did it to prove to myself what was happening. In my case, proving that the phone disconnected without the screen coming on or my cheek touching the screen.

I reported all this and other things I experienced. I'm either telling things truthfully or I'm lying. Take your choice. No one has to prove anything here.

So i have upgraded to 4.02 but the issue of hanging up calls and putting them on hold still seems to exist. I am on my 3rd phone already so am not happy. Will be talking to apple support today for either resoltuion via refund or I dont know what...

mbassoc2003 wrote:

Asa asa wrote:
Can you read english? And know what the words mean?
what I want to see is proof.

Be specific AH.
You asked for video proof.
Do you want proof that the sensors operate differently between the iPhone 4 and the previous models? If so, there's a sh!tload of them on YouTube and posted previously on the thread. Get off your *** and engage your brain.
Do you want proof that the sensors light up people's faces and then dim the screen again when they come into close proximity with people's faces? If so, there's a sh!tload of them on YouTube and posted previously on the thread. Get off your *** and engage your brain.
Do you want to see videos of people actually managing to mute or terminate a phone call due to a proximity sensor fault. There are none.

What proof exactly is it you're looking for, because no-one here knows what the f"ck you're talking about. You need to be specific instead of just shooting off your mouth without linking it to your brain.

Proof that there's no problem with the iphone 4. as you were saying, the iphone 4 are all the same and the problem is the user, all the videos about proximity problem are BS. You're just ignoring what I'm saying and pretending you don't understand.

Wow this is pretty convenient just pretend that there is not a problem. Why do you want proof? Many are having this problem. Are you saying that you do not believe all the people that are posting on this thread? Most all the people that have stated having this problem have said that there was not a problem with the 3g and 3gs. This thread is for people to discuss problems that they are having with there I-phone 4 in the hopes that someone from Apple is listening. If you are not having a problem please move on and let the ones that are having this problem discuss.

Apple please fix this problem soon. You are beginning to lose customers

dbk9999 wrote:
(sigh). You certainly can't prove you activated a button to end a call accidentally.

It would be very easy to set up a video, talk to someone, have them hang up - which will end the call on your end as well - and then "show" the ended call on a video. As such, it would be easy for someone who made a legitimate video to be accused of cheating.

Some things may be harder to rig, but there are still problems which will make it unlikely. For one thing, most people would prefer not to post their face on a public video - I sure wouldn't do it.

For another, you often have to talk a long time or go through multiple phone calls before something happens. I'm not wasting my time sitting in front of a camera waiting for something to happen. Oh, I did record one incident - cut off call which isn't really proof since it can be rigged. But I did a lot of recording to get that one incident on video.

I didn't do it to "prove" it to others. I knew there was a problem so I only did it to prove to myself what was happening. In my case, proving that the phone disconnected without the screen coming on or my cheek touching the screen.

I reported all this and other things I experienced. I'm either telling things truthfully or I'm lying. Take your choice. No one has to prove anything here.

You don't sound like you have the issue as badly as some have. Some people get it on almost every call, all the time. Surely it can't be that difficulat for someone in the world to prove? Besides, why then do so many people produce videos and post them to YouTube of their sensors working differently to previous models but in the manner in which they are designed to operate? Surely if they are going to waste their time doing that they'd be better off producting a video of the actial fauly? I can only assume they are trying to destroy the fault's credibility?

Asa asa wrote:
Proof that there's no problem with the iphone 4. as you were saying, the iphone 4 are all the same and the problem is the user, all the videos about proximity problem are BS. You're just ignoring what I'm saying and pretending you don't understand.

Right, I get you now.
I cannot produce a video of every single iPhone on the planet operating correctly. But I have already produced posted links on the thread to lots of videos on YouTube showing the sensor working correctly, and I have asked anyone to try to produce a video of a sensor actually causing a fault. If 100% of the videos on YouTube show the sensor operating in the correct manner, and none of them demonstrate a fault, it is fair to say the burden of proof is now on pr!cks like you to post a video of the fault occuring. If you want video proof of the sensors working correctly, you only need to read the thread further back than however far you were able to drag your lazy ***. If you want to put up evidence that you can cause the fault to happen, then do so. No-one else here has been able to do it.

People are saying it happends to them all the time and it's making the use of the phone near impossible. They are also saying it happens on all the phones they've had. But they cannot offer any method of demonstrating the fault or recreating the fault in real life, and they cannot even produce a video of it actually happening.

It's not unreasonable for Apple or anyone to take this issue on face value, respond to the fact that only a small number of people experience a problem, confirm that it is only intermittent and no-one is producing any evidence of the fault that can be corroberated, and then putting the issue on the back burner and carrying out their own tests to see if they can create the issue.

The fact that everyone and their mother could recreate the antenna issue, regardless of whether it was a problem or not, actually got things done. The news and the internet was awash with evidence of a fault. It got addressed quickly.

The same with the PDF issue. People prove there was a flaw. The press were all over it. Apple acted.

With this issue, We are some two months or so down the line and there is vertually no interest by any mainstream media. Apple are not acting with any urgancy. The only people in the world who are getting hot and bothered about it are the few people on the threads.

SUrely you must see that if someone came up with real video proof of the fault. If someone came up with a way of proving the fault in th real world, the press and the media would jump on it, and Apple would treat you seriously? Apple won't trat this issue seriously until you take it seriously. If you think it's a problem but it's not worth your while doing anything abou it, the whole world is with you on that. If you think, this is a real problem and I'm going to get of my ar$se and frove it, some people will think, hey there's a story here. There's real proof of another problem with Apple's shiny new toy. Let's make a noise and name for our paper by broadcasting this.
This is a non-issue because everyone here treats it like a non-issue.

Hugh Cooper wrote:
Wow this is pretty convenient just pretend that there is not a problem. Why do you want proof? Many are having this problem. Are you saying that you do not believe all the people that are posting on this thread? Most all the people that have stated having this problem have said that there was not a problem with the 3g and 3gs. This thread is for people to discuss problems that they are having with there I-phone 4 in the hopes that someone from Apple is listening. If you are not having a problem please move on and let the ones that are having this problem discuss.

Apple please fix this problem soon. You are beginning to lose customers

No, he was having a go at me for saying there is no proof. He's not denying the fault. I don't deny there is an issue, but until people here start taking the situation seriously, no one else will.

mbassoc2003 wrote:

@pberk - If they can fire out a fix for the last two issues quickly, why not the PS? Why does the PS issue need to be patched along with the next redesign of the iOS, and yet the antenna issue and PDF issues warranted an immediate response? I don't see that the PS issue if it could be fixed is something that can wait a few months, unless the issue really is insignificant and only a problem for the few people who visit the boards.

I don't know why Apple chose to put the PS issue in with the next software update - perhaps it's more complicated than fixing the algorithm....when I had my problem I was also getting "low memory warnings" so maybe other stuff has to be reconfigured as well... or perhaps they've determined it's some sort of software interaction that's messing it up which too would possibly require more than just tweaking the algorithm.... I have no idea, but the fix must involve more than a simple patch or I, too, think that it would have been released as a 4.0.X patch.

Because there's all these reports of new features in 4.1, I think that either some apps will need to be updated to work with it and Apple is giving its developers some time to get their updates done before releasing it. Or perhaps it incorporates a "big" feature announcement (which if the reports of FaceTime to email address are true, I can imagine would be a pretty major feature announcement) and Apple is holding it for the announcement of their new ipods (and rumored new ipad) in September - as generally major OS update announcements are paired with the announcement of new hardware....

As I said, I really don't know, but I do believe that you're correct in your last assumption - that the problem hasn't reached a critical mass level or there would certainly be some more urgency to address it as a stand-alone issue.

Hugh Cooper wrote:
Wow this is pretty convenient just pretend that there is not a problem. Why do you want proof? Many are having this problem. Are you saying that you do not believe all the people that are posting on this thread? Most all the people that have stated having this problem have said that there was not a problem with the 3g and 3gs. This thread is for people to discuss problems that they are having with there I-phone 4 in the hopes that someone from Apple is listening. If you are not having a problem please move on and let the ones that are having this problem discuss.

Apple please fix this problem soon. You are beginning to lose customers

I said proof that there is NO problem, coz I believe that there are problems.

@Pberk - The issue will only reach 'critical mass' when the people who have the problem decide +en mass+ that they actually want to take responsibility for their situaltions and do something about it. Companies do not act because people whinge on a message board. But companies act when they are in the media spotlight and there is actual evidence in the field of the flaw that makes for good reporting. There is none of this because those who do have a problem won't prove it (therefor it's not an issue that bothers them enough to actually put together proof), or the issue is so intermittent that it cannot be recreated on a handset with the flaw at will. Eitherway, with no proof that can be corroberated, there will be no media interest and no 'critical mass'. Unless there is evidence to the contrary, this will only ever be a minor glitch that will be swept up somewhere along the line, or become redundant as technology moves along. Apple may have created the situation, but they have offered refunds. The fact that this is a non-issue is the fault of those who have the problem not doing enough to further their cause.

mbassoc2003 wrote:

Hugh Cooper wrote:
Wow this is pretty convenient just pretend that there is not a problem. Why do you want proof? Many are having this problem. Are you saying that you do not believe all the people that are posting on this thread? Most all the people that have stated having this problem have said that there was not a problem with the 3g and 3gs. This thread is for people to discuss problems that they are having with there I-phone 4 in the hopes that someone from Apple is listening. If you are not having a problem please move on and let the ones that are having this problem discuss.

Apple please fix this problem soon. You are beginning to lose customers

No, he was having a go at me for saying there is no proof. He's not denying the fault. I don't deny there is an issue, *but until people here* start taking the situation seriously, no one else will.

Are you saying that * ...until the other bricklayers on your building site start taking the issue seriously* etc?

Give it a rest mbassoc - you're repeating yourself ad regurgitum. So sorry to be the one to break the news to you but... you're neither smart enough nor witty or otherwise entertaining to hijack this thread - thus your proffered fare of rant, tirade, and boorish ridicule is just so much stale fish

/gofl slaps mbassoc with aforesaid stale fish

Same here ... BIG BIG problem with the iPhone4 --- that was non-existent in the 3GS.

My new phone is a laughing stock - and virtually useless as I use it for business and I can't afford to hang up on customers three or four times in a call, nor play them ringtones mid call, put them on hold, mute, or even ring someone else mid call.

APPLE -- PLEASE ACKNOWLEDGE THIS AND FIX THE ISSUE ....

Then I guess I'm just old school to believe that word of mouth will hurt business as much, if not more, than negative news or articles. People don't buy iPhones because their eager to spend $200, they buy them because their friends won't stop rubbing them in their face; or having messed around with their friends for a while. Or seen an App or game that they didn't ever think was conceivable for an iPhone to accomplish. For every person that's had this bug and been hanging up on individuals, there is that individual, on the opposite end, that gets a call back, or calls back, and hears right away of the reason for the disconnect: Apple's crappy iPhone 4. Wouldn't jump on that band wagon after a few of those hang ups from an iPhone owner. Nevermind "negative media", word of mouth is dangerous, especially with an instance like this.

And did I miss somewhere, in the title of this product (iPhone), that this is not a cellular device? Well, I'll call it the "i". Because Apple screwed up the "Phone" part. Time to use my $15 Motorola phone. Thanks Apple.