Issue with Proximity Sensor during calls - Continued.

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Posted on Jul 14, 2010 6:16 AM

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1,684 replies

Jul 16, 2010 9:35 AM in response to mbassoc2003

Where did you get that lovely 99.9% number? That means ONLY 1700 phones (0.1%) are experiencing the issue.

I bet it's far more than that, considering:
(1) Apple will never reveal how many complaints it actually gets
(2) A lot of people don't come onto message boards like this (imagine if all 1.7 million people logged on to Apple right now to voice their approval/disapproval)

Jul 16, 2010 9:38 AM in response to mbassoc2003

mbassoc2003:

Apple has not sold 17 million Iphone 4 devices. Do a google search below and you will find that the number is much less. Do a Googe search on the Iphone 4 proximity problem and you will find over 372000 references to this issue. So it appears that the Iphone 4 proximity sensor issue is not isolated. Many in the news media have experienced this issue and written about it. So they are mistaken as well?

http://www.google.com/search?q=iphone4+sold+sofar&sourceid=ie7&rls=com.microsoft:en-US&ie=utf8&oe=utf8&rlz=1I7GGLD_en

http://www.google.com/search?q=iphone4+proximity+sensorproblem&sourceid=ie7&rls=com.microsoft:en-US&ie=utf8&oe=utf8&rlz=1I7GGLD_en

Jul 16, 2010 9:42 AM in response to Nubz N.

Replacing the phone with another one would appear to be a waste of time if Apple's engineers have just started looking into the problem. They wouldn't have had time to implement any design, software, or production changes yet. Apple is trying to pacify customers by exchanging the phones, because that is their only option at this time.

Jul 16, 2010 10:01 AM in response to lodom

I requested a replacement for this issue a few days ago and was told they were going to let me know when they 'find' a replacement. I have now just been given a date for my replacement of mid august. Hoping now that the reason for the delay is to manufacture a modified handset. The possibility of which has already been discussed somewhere although i forget where (some people have been receiving phones where the prox. sensor is more visible)

Jul 16, 2010 10:14 AM in response to mbassoc2003

Every time I see a post like this it makes me wonder? Why are you here and do you work for Apple? Are you doing some kind of damage control? Do us all a favor and if you DO NOT have the problem, then just go about your way. All you are doing here is confusing people that are trying to get their phones fixed. We are not here Apple bashing.

Most of us just want a phone that works as good as or BETTER than the older model.

As I have said in prior posts, I am not really worried about the downplaying, cover ups, etc because I believe there are two problems at hand here working in concert. A lot of users as evidenced by earlier posts do not realize that they are face dialing, dropping calls, and muting people due to the proximity sensor initially. A lot of them just think it is a reception and antenna issue so if Apple chooses to ignore this problem, it will not go away.

You see Apple is a very high profile company and all it takes is a celebrity or influential person to have this problem and then throw it out there. That is basically what has happened this week with Whoopie Goldberg, David Letterman, Consumer Reports etc.

These are not "Apple Haters" - they are just people who have come to expect a certain level of quality from Apple products and are experiencing issues.

I personally have quite a few friends that are not experiencing the issue and quite a few that are. What I can tell you is the ones that are not, mostly use headphones, bluetooth, or have specifically told me they don't ever really let their face hit the phone because of smudges or whatever. This does not mean that there is not an issue in relation to what other users that ARE experiencing the problem have become accustomed to with older iPhone models or older cell phones in general.

I do agree with you that it just may be design of the new "all-in-one" sensor phone and that's it. Maybe this is why Apple is silent on the issue. I know they do not want to have another "that's how the phone works" and "don't hold it that way" fiasco.

I am not really complaining about the phone in that case. If they let us know that this is the intended functionality of the phone and it just doesn't work for "some users" then those people can vote with their wallets or choose to get a headset or whatever. They can even explain this nicely.

The phone sensor did not work this poorly on an OLDER model so this is why people are expecting the better or similar functionality. Sometimes when trying to improve a product, some things don't always work as well as on an older version. Sound familiar?

We really don't need YOU here explaining that this is only a "minor problem" or that this is the design of the phone so take it or leave it. We need APPLE to tell us and then we can make a decision.

Do you work for them? Why are you here on this particular forum then?


mbassoc2003 wrote:
Just because the iPhone 4 does not work the same way the iPhone 3G worked does not make it faulty. ****, my iPhone 4 is faulty because it doesn't fit in my 3G case.

If 99.9% of the 17million handsets sold in the first three days have never received a reported faulty sensor issue, then there is no issue with the design of the unit. It's something a miniscule minority of people who really really liked the 3G don't like about their new gizmo.

Now, if 40% of placed calls, or even 10% of placed calls right across the world exhibited problems with unexpected muting or termination of call, then you could cobfirm that none of those were due to network coverage or the 'antenna issue' then I could see an isse that could be described as a design fault.

But when 99.9% of all the world is not having a sensor problem, it's not a design flaw. If as a poster you thing it is not a handful of faulty sensors, then it can only be user error. Unless what you're saying is that everyone else has this problem and they're keeping it secret, ormaybe everyone else isn't having this problem because they're using their handsets wrong?

I don't give a **** if my phone blinks on and off lighting up my ear. I've been placing 20 minute calls to my home phone trying to replicate this problem; trying to dial with my cheak, hang up with my ear or mute with my nose. I cannot for the life of me find this sensor issue.

When I take the phone a little away from my ear, the screen activates. when i shove it back to the side of my head it switched off again, rub it around, make it blink, sure. But it still doesn't dial, mute or hand up calls.

I've been trying for days now, but I'm beginning the think I'm lucky not to be the one in a thousand who have discovered this trick of cheek dialing.

Jul 16, 2010 10:58 AM in response to MacSince85

MacSince85 wrote:
Proximity sensor issue was acknowledged! There IS a fix...SOFTWARE!


That's not what I read on Macworld's live blog. From what I saw, Steve said:

"Tracking some problems with the proximity sensor, and we're working on solutions, and we'll try to get it fixed in the next software update."

Key word here is try. I'm glad I didn't wait around for Apple to get over its arrogance and admit that they screwed up. Today was definitely not the day that happened. All Steve did was say that every other smartphone on the market has the same problem as the iPhone 4. That's untrue. If it were true, no one would rely on smartphones to conduct business.

Jul 16, 2010 11:09 AM in response to Addriaan

I just wanted to ensure that I posted this somewhere to Apple. I read that apple is saying that not all iPhone 4's are have antenna issues. I believe that every phone has the issue. Mine has the issue and my husband's has the issue. The case does make the issue basically go away. I would have never spoken up but, the fact that apple is not actually admiting to this issue is pretty upsetting. It's basically telling me that EVERY single iPhone 4 holder has to send in a compliant for Apple to admit to the problem. That doesn't happen when food is recalled? Or when a toy is recalled? Or hey even right now with Toyota.....not every Toyota owner had the issues that are presented but, Toyota had enough compliants to do a mass recall. Come on Apple! It's better when a company can at least just admit fault.

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Issue with Proximity Sensor during calls - Continued.

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