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Charged 2 months in a row 9.99 for a purchase my 13 year old daughter made

I was charged two months in a row for Apple Music under my 13-year-old daughter’s login I figured out how to cancel that subscription on her phone but can I please request a refund for the two months of the 999 because I don’t know how she was able to get a hold of my credit card information

Posted on Aug 6, 2019 4:30 AM

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Question marked as Top-ranking reply

Posted on Aug 6, 2019 4:33 AM

Strictly speaking all purchases are final (after all, you can't very well return them): please see this page for information on requesting a refund: Request a refund for an App Store or iTunes Store purchase - Apple Support


However Apple have been known to be sympathetic in cases of actual error, so it's possible that they may allow you a refund as a one-off concession: but please be aware that they are under no obligation to do so: go to iTunes Store - Contact Us - Official Apple Support


Alternatively go to the page suggested in the Help page linked to above: Report a Problem

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Question marked as Top-ranking reply

Aug 6, 2019 4:33 AM in response to Mariadaigle

Strictly speaking all purchases are final (after all, you can't very well return them): please see this page for information on requesting a refund: Request a refund for an App Store or iTunes Store purchase - Apple Support


However Apple have been known to be sympathetic in cases of actual error, so it's possible that they may allow you a refund as a one-off concession: but please be aware that they are under no obligation to do so: go to iTunes Store - Contact Us - Official Apple Support


Alternatively go to the page suggested in the Help page linked to above: Report a Problem

Charged 2 months in a row 9.99 for a purchase my 13 year old daughter made

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