Problem with Mail

Question

Level 1

9 points

Problem with Mail

When I log into mail I am getting a screen on the Mail Doctor stating that they are unable to connect to the servers on either my BT POP account or BTinternet SMTP accounts. I have checked my Mail Settings Lookup and all settings appear correct with one slight difference - the Incoming Mail Server is shown as an IMAP account whereas the Mail Doctor screen shows it as a POP account. Could this be the problem and if so how do I fix it. I am using an iMac early 2009 El Capitan.

iMac Pro

Posted on Aug 6, 2019 8:09 AM

Reply

Answer 1

Top-ranking reply

Eric Root

Level 10

684,831 points

Aug 7, 2019 1:48 PM in response to Phil Lowther

Do a backup. Select the mailboxes of the affected account, then Mail/Mailbox/Export Mailbox, and export them to your Desktop as a backup. Then go to Mail/Preferences/Accounts, select the affected account, and the delete it using the minus sign at the bottom. Quit/reopen Mail and add the account back, setting it up as an IMAP account. If necessary, after filling in the 1st screen, hold down the option/alt key while clicking Continue. Fill in the necessary information, then click continue until all screens are filled in.

Reply

Answer 2

Phil Lowther Author

Level 1

9 points

Aug 7, 2019 2:33 PM in response to Eric Root

Eric, the problem has resolved itself for the present and Mail has been working correctly for the past 30+ hours. However should the problem happen again I will bear in mind your suggested remedy. Many thanks for taking the trouble to reply.

Reply

Answer 3

Eric Root

Level 10

684,831 points

Aug 7, 2019 2:44 PM in response to Phil Lowther

You are welcome.

Reply

Problem with Mail

Similar questions