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I have a Skype video call every week with a coach. All of a sudden she can no longer hear me. I can hear her fine and have tested with other people - and they can hear me fine. I am trying to troubleshoot myself, but can't really find the application. I see it listed in iCloud Applications, but the screen is blank and I can't do anything with it. Can someone please help me?
iPhone XS
If others can hear you over Skype, then the issue is most likely not on your side.
If it was a one-off, then possibly it may have been about your mic at that time (settings or connection). But I assume you already verified that.
If she doesn’t use Apple devices, then QuickTime plays no part in the issue anyway. QuickTime is not a requirement on other platforms.
People on Skype can not hear me. Why? - Microsoft Support Community
Troubleshooting issues with Skype call quality - Skype Support
If others can hear you over Skype, then the issue is most likely not on your side.
If it was a one-off, then possibly it may have been about your mic at that time (settings or connection). But I assume you already verified that.
If she doesn’t use Apple devices, then QuickTime plays no part in the issue anyway. QuickTime is not a requirement on other platforms.
People on Skype can not hear me. Why? - Microsoft Support Community
Troubleshooting issues with Skype call quality - Skype Support
While Skype for Mac lists QuickTime as a system requirement, using Skype does not interact directly with the QuickTime Player application.
If the coach uses an iOS device, then remember that each application on iOS has its own volume level, so she may only have to increase the volume and/or disable Mute (Ring/Silent switch).
About the buttons and switches on your iPhone, iPad, or iPod touch - Apple Support
If you are using Skype for these video calls, QuickTime is not going to be part of the equation. This sounds like a Skype configuration issue with the setup of your coach, or an incompatibility.
A few questions:
I've seen incompatibilities with Skype for Business when connecting with plain ol' Skype - and there are some new Windows security features that need to be enabled to allow Skype to use the hardware (if either of you are running Windows).
The coach is not on an Apple/Mac device. Does this matter? We were able to hear each other for a few weeks and now she can't hear me any longer.
I am using my MacBook Pro. She is using something other than a Mac.
High Sierra 10.13.6
I am not sure. I am running Skype version 8.50.0.38
Can't find QuickTime Player Application
