My MacBook Pro is restarting because of a problem when I try to Shutdown.

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Level 1

74 points

My MacBook Pro is restarting because of a problem when I try to Shutdown.

For the past couple of days when I try to shutdown my MacBook Pro I'm getting the black screen with the "Your computer restarted because of a problem" message. I sometimes have to do the restart process a couple of times before I can get it to shutdown. Below are the two (2) latest crash reports:

Crash report #1

Crash report #2

Any assistance in deciphering these reports and suggestions to fix the problem would be greatly appreciated.

Thanks,

John

MacBook Pro Retina

Posted on Aug 7, 2019 7:19 AM

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Answer 1

macjack

Level 10

111,352 points

Aug 7, 2019 7:21 AM in response to John Kiska

Uninstall the Intego as per the developer's instructions. No Anti-Virus software or so-called “cleaning” apps are needed or recommended for Mac OS. They can conflict with Mac's own built-in security. At best they will slow your Mac by using unnecessary resources and at worst will bork your entire system. Your Mac has all the built-in protection you need.

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Answer 2

Eric Root

Level 10

686,749 points

Aug 7, 2019 1:35 PM in response to John Kiska

You might try quitting/uninstalling com.AmbrosiaSW.AudioSupport 4.1.4 also.

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My MacBook Pro is restarting because of a problem when I try to Shutdown.

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