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Signing into Apple ID and turning on App Store

So recently my phone had a software malfunction and I had to get a replacement. When we went to put my backup of my old phone onto the replacement it didn’t work so I started fresh. I signed into my Apple ID already on the replacement but when I tried to turn on iTunes and App Store it gets stuck on the Signing in to iTunes and App Store page. And I can’t get any further than that. What do I even do?

iPhone 7

Posted on Aug 7, 2019 11:23 AM

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Question marked as Best reply

Posted on Aug 7, 2019 11:51 AM

Do you have access to another WiFi network where you can try? That has worked for several people.


Try a restart.


Restart your iPhone, iPad, or iPod touch


Try a forced restart.


Reset Device


If necessary


Hard reset


Do a backup and try a factory reset. Then restore from your backup.


Restore to Factory setting


Backup - Restore your device from an iCloud or iTunes backup

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1 reply
Question marked as Best reply

Aug 7, 2019 11:51 AM in response to KiwiKaiya

Do you have access to another WiFi network where you can try? That has worked for several people.


Try a restart.


Restart your iPhone, iPad, or iPod touch


Try a forced restart.


Reset Device


If necessary


Hard reset


Do a backup and try a factory reset. Then restore from your backup.


Restore to Factory setting


Backup - Restore your device from an iCloud or iTunes backup

Signing into Apple ID and turning on App Store

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