Can't add hotmail to Mac Mail - OS X 10.11.6

Hotmail went offline a couple weeks ago and could not be restored. I deleted it with the intention to set it up/add it again, but no matter what I have tried I can't add hotmail to my Mac Mail again. I have looked up all kinds of solutions, none has worked. One of the error messages I'm getting is that "the account already exists".


MacBook OS X 10.11.6


Thank you!

Posted on Aug 9, 2019 12:43 PM

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Posted on Aug 9, 2019 7:16 PM

Try Mail/Preferences/Accounts . Select an account, then go to Outgoing Mail Server (SMTP) in either Account Information or the panel to the right of Mailbox Behaviors. From the drop down menu select Edit SMPT server list. See if the account is listed there. If so, delete the SMTP server for the account. Try to add the Mail account again.


 

3 replies
Question marked as Top-ranking reply

Aug 9, 2019 7:16 PM in response to tmcafe

Try Mail/Preferences/Accounts . Select an account, then go to Outgoing Mail Server (SMTP) in either Account Information or the panel to the right of Mailbox Behaviors. From the drop down menu select Edit SMPT server list. See if the account is listed there. If so, delete the SMTP server for the account. Try to add the Mail account again.


 

Aug 18, 2019 1:24 PM in response to Eric Root

Thanks! In the end it was a complicated and confusing problem where my icloud account (which I don't remember installing on mail) had to be removed (my apple id is my hotmail address) in order to be able to reinstall hotmail. Had to get help from an apple senior advisor after the first advisor took a long time to try everything and we keep ending up stuck in the same spot.

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Can't add hotmail to Mac Mail - OS X 10.11.6

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