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User profile for user: trooper_629
trooper_629 Author
User level: Level 1
4 points

iTunes not working: won't download music or won't play downloaded music

I purchased two Symphony X albums, and one Solarstone album. Between the three albums, 15 songs will not play on iTunes, and won't play on my phone or iPod. When I click on one of the songs, it tells me my computer (which I used to purchase the songs) is not authorized to play the song. It requests I log into my Apple account. Once I do this, it tells me I have authorized 5 computers out of my 5 available. When I click OK, and I click on the song again, it requests I sign in again and brings up the message that I am not authorized to play this song. I'm not sure if this is an Apple Store thing, an iTunes thing, something to do with syncing downloads to my computer, et cetera.


I've contacted Apple / iTunes four times and requested them to email me back, to no avail. I'm seeking a remedy or to obtain a refund.

Posted on Aug 10, 2019 7:34 PM

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User profile for user: turingtest2
turingtest2
User level: Level 10
274,442 points

Posted on Aug 11, 2019 4:07 AM

Repeated requests to authorize an already authorized computer for recent store downloads typically indicates you have corrupt or incomplete copies. Delete the tracks that won't play from your library without hiding from your purchase history. Redownload using the cloud links that should remain, or close iTunes and reopen if they don't show up straight away. While downloading click the activity widget and turn off the option that allows for simultaneous downloads.


If that hasn't helped see If iTunes prompts you to authorize your computer when you try to play iTunes Store purchases - Apple Support.


tt2

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User profile for user: turingtest2
turingtest2
User level: Level 10
274,442 points

Aug 11, 2019 4:07 AM in response to trooper_629

Repeated requests to authorize an already authorized computer for recent store downloads typically indicates you have corrupt or incomplete copies. Delete the tracks that won't play from your library without hiding from your purchase history. Redownload using the cloud links that should remain, or close iTunes and reopen if they don't show up straight away. While downloading click the activity widget and turn off the option that allows for simultaneous downloads.


If that hasn't helped see If iTunes prompts you to authorize your computer when you try to play iTunes Store purchases - Apple Support.


tt2

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iTunes not working: won't download music or won't play downloaded music

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