Ongoing Issue: Null Image in iOS Mail Signatures

Question

Ongoing Issue: Null Image in iOS Mail Signatures

This issue has been documented over the last few years in the following threads, but I have not seen a clear resolution for it yet:

https://discussions.apple.com/thread/8197513

https://discussions.apple.com/thread/8223911

On both iPhone and iPad, Settings: Mail: Signature allows you to enter signature lines, and optionally to paste in a graphic (e.g. business logo, etc.) in multiple common formats. After only a few days or a week, the graphic disappears, replaced by a box with the word “null.”

This is of course frustrating and intolerable for those who rely on their devices for business. One suggestion in some threads has been to create an html signature with a link that points back to a server for the desired image, but this is not practical for all users (and it’s unclear if it is truly effective). The same issue does not exist for current Mac OS Mail.

Revisiting this now in 2019 for iOS 12.4, as the issue has persisted for years across multiple iOS revisions: has anyone identified a workaround?

iPad Pro 9.7-inch WiFi, Cellular

Posted on Aug 11, 2019 4:56 AM

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Answer 1

QuickPost

Level 10

103,437 points

Aug 14, 2019 5:28 AM in response to Daniel Harrington

Hello,

I agree, it should work when the graphic is pasted from anywhere. Lets try saving the graphic to the Files application. Once the graphic is saved to Files, copy the graphic then paste it into the signature field in Settings.

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Answer 2

QuickPost

Level 10

103,437 points

Aug 23, 2019 6:24 PM in response to Ingdmc

Hello,

How exactly are you saving the graphics file to Files? Lets try this, long-press on the graphics file and tap “Copy”. In an empty location in Files long-press and tap “Paste”. This hopefully should get your graphics files saved locally in Files.

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Answer 3

QuickPost

Level 10

103,437 points

Aug 13, 2019 8:37 PM in response to Daniel Harrington

Hello,

I am certain this is very frustrating. I have seen someone else on these forums discussing the same problem. Where is the graphic saved that you are pasting into the signature field? Is the graphic saved locally to the iPad? If so, is the graphic saved in a folder in File or in Photos?

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Answer 4

Aug 13, 2019 8:53 PM in response to QuickPost

The graphic can be anywhere originally; it is pasted (via clipboard) into the Signature field alongside any text.

To answer your specific question: I obtain the graphic from multiple sources. I may copy it from the signature of another email that I’ve sent from a Mac (email appears in the Sent folder of the email account on iPad), or may copy from the actual graphic file. I’ve tried multiple methods, and formats (PNG, jpeg).

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Answer 5

Ingdmc

Level 1

4 points

Aug 23, 2019 5:21 PM in response to QuickPost

Hi, I am having this same issue too. I have tried to save the graphic to files app but only the text is saving.

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Ongoing Issue: Null Image in iOS Mail Signatures

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