Stuck in security question loop

It's fixed - for anyone looking for answers to this issue.

My husband logged into my Itunes on his Ipad and was able to get me back in. That's literally all the tech support guy needed to tell me - log in on ANY device at all and change your two-step authentication settings.

If you don't have an Apple device, just get a friend who does to help resolve this strange problem.

Apple says there is nothing they can do. I have to create a new ID and repurchase all of the songs, which could mean in the $250 range.

Blech on Apple. What a ridiculous policy. They won't take my driver's license as proof of my identity. They literally need to know what I believe my dream job was over 10 years ago, which is much better evidence that I'm me.

Apple keeps reminding me of why I hate Apple.

My Apple ID and my email address are my first/last name. My credit card they have on file is my first/last name, but my license wouldn't prove I'm me?

I heard back from support. They gave me a link to contact the security team to get everything reset. The problem is that I have to answer a security question in order to get my security questions reset.

Hmmm....

I responded to support that needing them reset should imply that I don't know the answers.

Yes - those are the steps I went through. I get this:

A verification code has been sent to XXX's iPhone. Enter the code to continue.

I haven't had this phone in over 10 years. I have the same phone number, but I'm not getting a text on my Android.

Yes. I did tell them that. They sent me to the security team link, which requires me to answer the security question. LOL.

Thanks for trying. We want to sign up for the cloud service. Apparently, Apple doesn't want us to.

I am in my account on Itunes, so there's that. :-)

Thank you!