Airport Extreme Suddenly Not Working (Sort of)

Setup: AT&T Fiber Pace 5268AC Router > Apple Aiport Extreme > 4 Port Ethernet Switch


I'm having the absolute hardest time troubleshooting this issue. I have my AT&T Router running my Airport Extreme in DMZPlus mode (i.e. IP Passthrough) so that my Airport does most of the work. Really everything in my house is hardwired except for my phone. I have an NVidia Shield, Xbox and Synology drive all running static IP's etc for a Plex system.


Suddenly though, I came back from a trip and I can't get anything to load hardwire/wifi off the AE. Speed tests show 600mb up/down, I can load Google.com and some AT&T forums pages, but nothing more. If I try and go to Reddit or any of the links on a Google search I got nothing. This is the same on all my devices in the house on both 2.4 and 5ghz. While in the Airport Utility I can see the Internet connection goes between green/amber here and there as well.


I jumped over to the AT&T wifi connection and everything works properly there. I've done both soft and hard resets of the AE. Tried brand new settings and imported settings from before. Chatted with AT&T support who told me everything was fine on their end (which is technically true). All coming to the same issue. Full connection speed tests, but no actual website loads.


I debated just buying a new AE today, but saw they're discontinued. I could probably rotate everything over to using just the AT&T or a new other branded router, but I'd rather just keep my setup since I have no clue what's going on.


Help before I lose my brain. I have a fairly simple setup and I' just out of ideas.

Posted on Aug 11, 2019 3:09 PM

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Posted on Aug 11, 2019 4:50 PM

Thanks.. the screenshots makes it easy..

Once you finish I would definitely just turn off the ATT modem and the AE .. wait about 20min and you should power on the modem again followed by the AE and public IP will change.. and you will be fine.


The DNS is wrong.

Unless you are fiddling it should definitely not be 172.16.0.1


I am not sure how things worked before you went away.. but you have set the AE to 192.168.x.x IP range.


However in the ATT router you selected 172.16.0.x



That is why the DNS is wrong.. But I am not sure you should set to the 192.168.1.0 as that is used by the AE now. This is how DMZ setups get messed up.


So first thing I would do is set DNS directly in the AE to 8.8.8.8

And for second DNS I would probably use the ATT DNS .. (that is the public one assigned to your ATT router more than likely).


AT&T DNS Servers


Primary DNS: 68.94.156.1

Secondary DNS: 68.94.157.1


There is another issue with Domain..

Your AE picked up attlocal.net from the main router.. this is messy.. and Apple routers don't like being assigned domains.. check what your computer is getting.



I have it set to local .. the best value for you with DMZ is probably blank for the search domain.


You can use the -ve button on the bottom to remove that domain.


Your main DNS server is likely to be 192.168.1.1 but secondary is 8.8.8.8 or the ATT DNS.


The DNS is the main cause of websites not working.

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Question marked as Top-ranking reply

Aug 11, 2019 4:50 PM in response to microjupiter

Thanks.. the screenshots makes it easy..

Once you finish I would definitely just turn off the ATT modem and the AE .. wait about 20min and you should power on the modem again followed by the AE and public IP will change.. and you will be fine.


The DNS is wrong.

Unless you are fiddling it should definitely not be 172.16.0.1


I am not sure how things worked before you went away.. but you have set the AE to 192.168.x.x IP range.


However in the ATT router you selected 172.16.0.x



That is why the DNS is wrong.. But I am not sure you should set to the 192.168.1.0 as that is used by the AE now. This is how DMZ setups get messed up.


So first thing I would do is set DNS directly in the AE to 8.8.8.8

And for second DNS I would probably use the ATT DNS .. (that is the public one assigned to your ATT router more than likely).


AT&T DNS Servers


Primary DNS: 68.94.156.1

Secondary DNS: 68.94.157.1


There is another issue with Domain..

Your AE picked up attlocal.net from the main router.. this is messy.. and Apple routers don't like being assigned domains.. check what your computer is getting.



I have it set to local .. the best value for you with DMZ is probably blank for the search domain.


You can use the -ve button on the bottom to remove that domain.


Your main DNS server is likely to be 192.168.1.1 but secondary is 8.8.8.8 or the ATT DNS.


The DNS is the main cause of websites not working.

Aug 11, 2019 4:04 PM in response to microjupiter

Exactly which version of the Extreme? If tower just say tower.. but if one of the earlier models look on the base and tell us the model on paper label or moulded into the rubber. eg A1408 is Gen5.


About how old if you can remember.


Is the ATT router passing the public IP to the Extreme? Or full DMZ mode it should be ok.. but I would assume something has happened and the ATT router is not actually giving it full DMZ.. hence why some sites are working and some not.


I would go back to a more standard arrangement. So forget about the DMZ..

Put the AE back into bridge mode.. and see if it then works ok.


If so you can do a neat setup to have AE take over much of the role of router without causing issues..


but I'd rather just keep my setup since I have no clue what's going on.


If you really want to pursue this.. we need a full set of screenshots from your AE to see what is happening.


I particularly want to see on the computer what DNS and search domain you are picking up.


Aug 11, 2019 5:41 PM in response to microjupiter

• Set my first DNS on the AE to 8.8.8.8, and the second to 68.94.156.1


Yes..


• As of right now I don't have the attlocal.net wrote in to the line. If I delete it, it just comes back on it's own. What should I do there?


There is probably not much you can do about the domain on the AE.. which as you say is set automatically.. unless you fix it on the ATT router.. in which case I would change it to local which is what Apple is set to by default.

Just make sure it is removed on the clients.. if they are setting attlocal.net as search domain that is a problem.


Don't worry about the reset.. today or tomorrow.. do your actual network setup and get everything straight.. posting the details when they change perhaps every 24 hours anyway is no big deal.


And I would still go back to using the AE in bridge.. turn off the DMZ.. I think you are making life so much more complicated..

If you particularly want the AE controlling things then you can use DHCP only.


But it is tricky to setup..

Aug 11, 2019 6:13 PM in response to microjupiter

You must reboot the computer as well.. to clear the DNS..

And it could all start working nicely tomorrow.


I would try pinging the websites that are not responding in terminal.. just open terminal and type

ping abc.com and see if it responds. A dns error should show as the computer cannot resolve the address.


Also IPv6 can get really messy.. I would turn off IPv6 in the AE and see if that fixes things.





But in the end this is a poor setup. Why it should fail while you were away is something I am unsure of.. but the seeds of its own destruction are built into the configuration.



Aug 11, 2019 4:16 PM in response to LaPastenague

Thanks for helping!


It's the Airport Extreme Tower.


Everything I see on the AT&T side shows full DMZPlus (I see it that way in firewall settings as well as it's labeling the AE in the LAN IP Allocation list as a DMZ device)


If I recall I had it in bridge mode before, but was running into issues with my Plex and a double NAT for gaming.


Linked a bunch of photos. Here's to hoping I didn't just send way too much public info haha.


Aug 11, 2019 4:51 PM in response to LaPastenague

I wondered if it had to do with the DNS.


So, to reaffirm before I move forward and make the 20 minute plunge.


I have the AT&T range set to 172 since all the static stuff inside my network (Shield, Xbox & Synology) are set on the 192 pool. If I recall from when I set it up (and from messing with it today) if I gave the ATT and AE the same pool, everything went screwy and it wouldn't let me do that.


SO:

• Set my first DNS on the AE to 8.8.8.8, and the second to 68.94.156.1

• As of right now I don't have the attlocal.net wrote in to the line. If I delete it, it just comes back on it's own. What should I do there?

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Airport Extreme Suddenly Not Working (Sort of)

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