ECG App not showing on Model A1977, US locality, watchOS 5.3, iPhone X iOS 12.4

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Level 1

4 points

ECG App not showing on Model A1977, US locality, watchOS 5.3, iPhone X iOS 12.4

A few days ago I bought a Series 4 Space Gray Aluminum watch, paired it with my iPhone X and attempted to run an ECG reading. The app did not show on the watch, so I looked up how to do it and no luck, so far. I've read https://lifehacker.com/if-you-cant-set-up-your-apple-watchs-new-ecg-app-heres-1830936317, and a few other forums, including here. The watch and my account are US, so I'm not sure why it would not work. I've gone to the `Health` app, `Health Data` -> `Electrocardiogram (ECG)` menu, and nothing comes up to set it up. I followed the instructions in the link above and there is no option for `Set Up the ECG App in Health`. I've run out of things to try and check, hopefully someone here maybe has something to try. Oh, and yes, I've unpaired and re-paired it twice, as a new watch (no backup restore), and I've powered it on/off a few times.

Thanks in advance for any help.

Edmund

Apple Watch

Posted on Aug 12, 2019 4:45 PM

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Answer 1

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ChrisJ4203

Level 10

230,515 points

Aug 12, 2019 5:53 PM in response to Edmund T

Here are Apple instructions: Taking an ECG with the ECG app on Apple Watch Series 4 - Apple Support

And I agree with Idris, while you may have a US account, and US watch, where are you physically located?

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Answer 2

julieda

Level 7

32,030 points

Aug 12, 2019 5:08 PM in response to Edmund T

Follow these directions.....https://www.cultofmac.com/594916/how-and-when-to-use-apple-watch-ecg-feature/

If you still need help click on the "Contact Support" link on the upper right side of this page.

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Answer 3

Edmund T Author

Level 1

4 points

Aug 12, 2019 8:45 PM in response to ChrisJ4203

The link from Apple is one of the first ones I read, did not help. I have a US account, and I'm physically located in the US. The watch is a refurbished Series 4 model (A1977), and other than that I can't tell is there is anything else that makes it "not from US", maybe there is something that I'm missing in this respect, but I don't know what to look for to see if it is a "US watch".

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