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ECG App not showing on Model A1977, Sri lanka locality, watchOS 5.3, iPhone 6 iOS 12.4

A few days ago I bought a Series 4 Space Gray Aluminum watch, paired it with my iPhone 6 and attempted to run an ECG reading. The app did not show on the watch, so I looked up how to do it and no luck, so far. I've read https://lifehacker.com/if-you-cant-set-up-your-apple-watchs-new-ecg-app-heres-1830936317, and a few other forums, including here. The watch and my account are Sri Lanka, so I'm not sure why it would not work. I've gone to the `Health` app, `Health Data` -> `Electrocardiogram (ECG)` menu, and nothing comes up to set it up. I followed the instructions in the link above and there is no option for `Set Up the ECG App in Health`. I've run out of things to try and check, hopefully someone here maybe has something to try. Oh, and yes, I've unpaired and re-paired it twice, as a new watch (no backup restore), and I've powered it on/off a few times.


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Posted on Sep 21, 2019 2:16 AM

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Posted on Sep 21, 2019 2:56 AM

these are the countries where the governments has allowed ECG (which qualify as medical equipment which mean it require approval of the government)

https://www.apple.com/watchos/feature-availability/#branded-ecg


2 factors comes into play the country the watch was purchased in and the country one is located in at the time

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Question marked as Best reply

Sep 21, 2019 2:56 AM in response to sajanafromcolombo

these are the countries where the governments has allowed ECG (which qualify as medical equipment which mean it require approval of the government)

https://www.apple.com/watchos/feature-availability/#branded-ecg


2 factors comes into play the country the watch was purchased in and the country one is located in at the time

ECG App not showing on Model A1977, Sri lanka locality, watchOS 5.3, iPhone 6 iOS 12.4

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