Apple Card Invite Issue

Question

Level 1

28 points

Apple Card Invite Issue

I submitted my Apple ID which is my email to Notify Me a couple days ago, and I just received an e-mail from Apple with the subject line "Your invite to Apple Card is waiting."

I thought it was the invite but this was the body of the email:

"Here’s your chance to get early access to Apple Card.

You wanted to be one of the first to get Apple Card — a new kind of credit card created by Apple, not a bank. Good news: Here’s your chance to experience Apple Card before everybody else, so you can help us get ready for the public launch. Your early access invitation is waiting, but we need your Apple ID to send it. The email address you provided does not match an Apple ID signed in to iCloud. Just complete a few simple steps so we can send your invitation.

How to get your invitation:

Make sure your iPhone is running iOS 12.4. To update, go to Settings > General > Software Update.
Take note of the Apple ID used to sign in to iCloud on your iPhone. To see your Apple ID, go to Settings, then tap your name.
Set a passcode for your iPhone, if you don’t have one already. To set a passcode, go to Settings, tap Face ID & Passcode or Touch ID & Passcode, then tap Turn Passcode On.
Go to apple.com/apple-card and tap Notify Me to enter your Apple ID.

Invitations may take up to 48 hours to arrive."

The email that Apple sent the above email to is the email I use for my Apple ID, I checked and double checked.

My iPhone X is running 12.4, I have a passcode set on my phone, my region is the United States, and I am over 18 years old.

I am on Family Sharing, that is the only reason I could think of that affects this... but I am over 18 and I have my own Apple ID that I use, would that make a difference since I am not the organizer of the account?

Anybody else have this problem and know what to do next?

Thanks

iPhone X

Posted on Aug 13, 2019 4:42 PM

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Answer 1

matt_ch Author

Level 1

28 points

Aug 13, 2019 4:54 PM in response to askbarnabas

Hello welafever,

I did your entire checklist and I appreciate it, but my settings were already right, and I double checked to make sure I had 2 factor authentication enabled, that I had my region as US on my phone and Apple ID, that my iPhone X was updated to 12.4, that I was signed into iCloud with the same e-mail Apple sent the above email too, and I restarted my phone and still no offer in the Wallet when I press the plus button.

Any other ideas?

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Answer 2

matt_ch Author

Level 1

28 points

Aug 13, 2019 5:03 PM in response to askbarnabas

Yes I followed the link in Step 7 and did what Apple said to do. I made sure that I was eligible in Step 1 "See if you're eligible" then I went to Step 2 "Start your application" and when I click the + button in the Wallet there is no Apple Card option.

Seems like other people are having this problem too, do you think it could be a problem on Apple's end?

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Answer 3

askbarnabas

Level 10

103,861 points

Aug 13, 2019 5:07 PM in response to matt_ch

Anything is possible. This is all new to everyone. I have spent all my spare time trying to help with Apple Card issues since the first wave started. It may take me a few days to catch up with all the new potential issues.

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Answer 4

Aug 13, 2019 5:25 PM in response to matt_ch

I got the same email and I thought they got hacked or something. When I called Apply Pay support, they told me Apple doesn't have a reason on why it's happening, but the solution in the email is the only one right now.

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Answer 5

a_candle

Level 1

4 points

Aug 13, 2019 6:32 PM in response to matt_ch

Same thing happened to me. 😔😔

I did re-do the notify me step though with my Apple IDs. I thought it could be because my Apple ID was originally @icloud.com but it later became @me.com.

so I just used each of them in “notify me” form. We’ll see what happens.

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Answer 6

Aug 14, 2019 6:09 AM in response to matt_ch

Same problem here. Went through entire checklist and everything was step up correctly. I also have family sharing on my account. Sounds like that might be the common thread here. Hopefully they fix soon.

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Answer 7

matt_ch Author

Level 1

28 points

Aug 14, 2019 7:56 AM in response to oneLOVE.thatsALL

I talked to Apple Support and they said engineering was aware of the problem. All they told me to do was redo the checklist (make sure I was 12.4, that I was signed into the right Apple ID), and then put my Apple ID email into the Notify Me box again. I already resubmitted my email to Notify Me again yesterday though, so the person on Apple Support said not to do it again since I did it yesterday. He told me to wait 48 hours from yesterday to see if I receive an invite, and if not contact him again. Pretty frustrating call.

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Answer 8

matt_ch Author

Level 1

28 points

Aug 14, 2019 7:58 AM in response to askbarnabas

I have not done this yet, and the person at Apple Support did not say anything about doing it. I have never signed out of my account, could I lose anything if I sign out and sign back in on my iPhone?

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Answer 9

matt_ch Author

Level 1

28 points

Aug 14, 2019 8:05 AM in response to askbarnabas

Out of curiosity, what would happen?

On a side note, people in other threads are talking about App Store Emails and Accounts somehow differing from main Apple ID accounts? Maybe I am completely mixing up the terminology, but I only think I have one email associated with my account, but how would I go about checking?

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Answer 10

askbarnabas

Level 10

103,861 points

Aug 14, 2019 8:09 AM in response to matt_ch

Some people are using a different email for the iTunes Store than they are for iCloud. If you are not doing that your should match.

Nothing happens when you sign out of your Apple ID to your device. it is safe to do it or I would not suggest it.

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Answer 11

matt_ch Author

Level 1

28 points

Aug 14, 2019 6:32 PM in response to Donni8586

I saw your reply and went to the Wallet and I finally got invited (never got an e-mail though).

Anybody else looking at this, even if you did not get an e-mail, check to see if you can try anyway by going to Wallet, clicking on the + sign, then clicking continue. This worked for me.

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Answer 12

Aug 16, 2019 8:05 AM in response to matt_ch

Has anyone who got the faulty Apple Card invite saying your need to use your Apple ID (but it was valid) gotten a new invite yet? It’s beyond the 48 hour window they said. Seems like the type of problem Apple could fix pretty quick.

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Answer 13

Aug 16, 2019 8:13 AM in response to Clintage3

No luck here and agreed. When I spoke to Apple Card support (as I was coming up on the 48th hour mark) Thursday evening it was recommended I wait an additional 24 hours to let things workout on the systems end and then to try back after that in case the system was experiencing some additional lag.

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