Directions option not showing on maps

Hello yiannis93,

Thank you for using Apple Support Communities! I understand that you are not seeing the option to get directions using the Maps app on your iPhone 5. I would be happy to help.

Let's start by ensuring that you are currently located in a country or region that's listed under the Maps: Directions section here:

iOS - Feature Availability - Apple

In order to get directions using Maps on your iPhone, you'll also want to follow the steps here:

Get directions - iPhone User Guide

If you're still not able to get directions using those steps, I would like to collect a few more details:

1. Are you able to see your current location in Maps?
2. Does this happen when connected to just cellular data or a different Wi-Fi network?
3. Are you able to see directions for a different address near to your current location?

Cheers!

Today, I was trying to get a route from Beirut, Lebanon to Damascus, Syria on iPhone 11 and iPad Pro 9.7” 1st gen, both on iOS 13.3. It didn’t work. Other routes e.g. in Portugal, Germany, Egypt worked. Google Maps however, gave me directions in Lebanon and Syria on those same devices. I’d have to take a guess that it’s Apple Maps not working properly.

Edit: Ok, I’ve checked the features availability and Syria and Lebanon aren’t on the list either. Why is that?

Sadly, the only news I have is that the ability to get directions in Apple Maps in Cyprus has now actually been removed from the feature availability pages for both iOS and macOS.

Hi yiannis93,

Thanks for getting back to us with the additional information. Since you were able to isolate the issue specifically to Maps: Directions not working in Cyprus, I would like to have you reach out to Apple Support next. You can contact them using the link below:

Apple - Support - Product Selection

Take care.

Unfortunately this seems to be a regional problem. We have an iPhone XS Max, and iPhone 7 Plus, an iPhone XR, an iPad Pro 10.5”, and iPad 6th Gen and they all have the same issue ever since updating to the final versions of iOS 13. This continues even today with iOS 13.1 and iPadOS 13.

None of the devices is able to obtain even the simplest of directions in Cyprus.

Everything worked fine up until iOS 12.4.1.

Cyprus is still listed under the regions in which Apple Maps directions is available.

So this is either a major bug or Apple removed it on purpose!

Whatever the reason, this needs to be fixed ASAP! Or at least remove Cyprus from the available regions and issue an announcement.

I also see that the directions dont work in Cyprus but the directions appear for the illegally occupied area by turkey. So apple gives directions for an illegal “state” but not for the Legal European part of Cyprus?

it seems to me that there is a political issue behind the removal of directions option...!!!

So now Apple decided to drop the directions feature on apple maps in Cyprus? This used to be a feature in the near past and it is inconceivable that Apple would drop a feature that worked in the past. Any ideas on when this feature will return? Will it?

Same applies to me as per Yanni’s issue - holidaying from australia to Cyprus and maps directions doesn’t work at all.

Same for me, after updating apple maps stoped to give directions.

Other apps are working normally

Same problem... happens on and off... only when destination is within walking distance.

i have had the same problem with directions not being available in spain, portugal, and jamaica in the last few months. iphone 6 with ios 12.4.3 and on ipad with ios 13

Do we have any news or solution to this issue?

do we have a solution for this issue?

have this problem for 6 months since i bought the iphone xs new been reporting and talking to apple support and no fix yet

nobody cares...