Powerbeats pro ringing in one ear / not working

Hi. This helped me so I'm bothering to log in and help. There's a step not listed above.

1. Forget the device in iPhone Bluetooth
2. Download Beats Updater (I don't know if this is vital; I'm using Chrome on Mac)
3. Plug in your Powerbeats Pro case with earbuds in them (it said I already had the newest firmware)
4. Rename it (again, idk if vital; I ended up renaming it 2x - once to something new, once to back to what it was)

This is all the above said to do. When I got here, it gave me a "Not your Powerbeats Pro" message, and refused to pair. Called Beats department.

Step 5: Reset your Beats case with the earbuds in them. Not 3 or 5 seconds. 15 seconds. Should turn red briefly after the 15 sec, then to white, and then to slowly flashing white. Should give you the normal pair your new Apple headphones pop-up.