You can make a difference in the Apple Support Community!
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
I have a problem with the Face ID of my iPad, it says “Face ID not available” everytime I try to activate it. I already removed the screen protector I got (which wasn’t cheap to begin with!) and reseted my iPad to factory settings but it still says the same thing. What can I do?
How did you reset the iPad after you removed the screen protector? There are by the way screen protectors which have a cut out specifically which won't obstruct the True Depth Camera, so you can actually use one on your iPad Pro. I have the Brydge Screen Protector for iPad Pro 11, which works great.
Back to FaceID. See if this link helps you: If Face ID isn't working on your iPhone or iPad Pro - Apple Support
How did you reset the iPad after you removed the screen protector? There are by the way screen protectors which have a cut out specifically which won't obstruct the True Depth Camera, so you can actually use one on your iPad Pro. I have the Brydge Screen Protector for iPad Pro 11, which works great.
Back to FaceID. See if this link helps you: If Face ID isn't working on your iPhone or iPad Pro - Apple Support
Hello,
Screen protectors obstruct the True Depth Camera. You must purchase a screen protector that is specifically made the iPad Pro 2018. If you must use this current screen protector then you will need to remove it and cut off the section that covers the True Depth Camera.
Good day!
I actually thought that that was the issue at first but when I got rid of my screen protector (which was specifically made for the iPad Pro 2018, it still showed the same issue of “Face ID not available.” Thank you for your insight though!
Face ID Issue on iPad Pro
