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Ipad pro smart keyboard coming apart

Hi all.

i bought an ipad pro (9.7 inch model MLQ62CL/A) and smart keyboard in october 2016

after a few months the smart keyboard was starting to show abnormal signs of wear. The side of the keyboard was coming apart. It was replaced under Apple care with a new one.

the same problem has reappeared on the new keyboard after a fe months of use.

Now the side of the keyboard is open on more than half of its length.

it is now out of warranty.


Is there a way to fix that?


Many thanks.


iPad Pro 9.7-inch WiFi, Cellular

Posted on Aug 16, 2019 9:14 AM

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Question marked as Top-ranking reply

Posted on Aug 16, 2019 1:50 PM

Update....


I called Apple support and explained the situation. The tech guy could not help, but transferred my call to another tech support advisor who was very nice. After i explained my problem and complained that the quality of the product is very bad, she did a little research and offered to send me a free replacement smart keyboard by mail. Will see when it gets here.


3 replies
Question marked as Top-ranking reply

Aug 16, 2019 1:50 PM in response to goldbug_007

Update....


I called Apple support and explained the situation. The tech guy could not help, but transferred my call to another tech support advisor who was very nice. After i explained my problem and complained that the quality of the product is very bad, she did a little research and offered to send me a free replacement smart keyboard by mail. Will see when it gets here.


Ipad pro smart keyboard coming apart

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