Apple Event: May 7th at 7 am PT

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

MacBook Air won’t download anything

i have a macbook air version 10.10.5 and when i try to intall a app it says “cant be installed on macintoch HD because OS X version 10.12 or later is required. what can i do to fix this problem

Posted on Aug 16, 2019 9:47 PM

Reply
Question marked as Best reply

Posted on Aug 17, 2019 12:38 AM

You need to upgrade your macOS to Sierra or newer, here a some links with the newest first, check the compatibility chart to see if your Mac can install it.



How to upgrade to macOS Mojave - Apple Support


How to upgrade to macOS High Sierra - Apple Support


How to upgrade to macOS Sierra - Apple Support




Before upgrading make a full back up of your Mac.


Check that third party apps you use have updates available for the new OS.


Check that your printers/ scanners etc have updated drivers and software available for the new OS.

3 replies
Question marked as Best reply

Aug 17, 2019 12:38 AM in response to rubyfrombartow

You need to upgrade your macOS to Sierra or newer, here a some links with the newest first, check the compatibility chart to see if your Mac can install it.



How to upgrade to macOS Mojave - Apple Support


How to upgrade to macOS High Sierra - Apple Support


How to upgrade to macOS Sierra - Apple Support




Before upgrading make a full back up of your Mac.


Check that third party apps you use have updates available for the new OS.


Check that your printers/ scanners etc have updated drivers and software available for the new OS.

MacBook Air won’t download anything

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.