I can’t seem to be able to log into Apple TV app for Samsung TV. I have performed every troubleshooting task I can think of:
Reset app
logged out (cant log back in)
updated tv
reinstalled app
hard booted tv
Its as if the Apple TV app can’t connect with Apple.
I've had exactly the same issue on a brand new Samsung The Frame TV. I just got off a call with Applecare, and we were unable to resolve the issue.
I found that I could go to the Samsung App Store settings, go to the Apple TV app and select the Reinstall option, which would then allow me to go back into the App and try to sign in again, only I would have the same result -- an endless spinning wheel which would last for hours, with no success.
The strange thing is if you sign into appleid.apple.com and check for authorised devices, the Samsung TV appears immediately after you sign in on the app, despite the app forever spinning.
I signed out of the app this morning because since I've had the TV (for about a month now) I haven't been able to rent movies, although it would let me watch any content that I had already downloaded. I am regretting signing out this morning, because now the app doesn't work at all.
I will note too that the TV does not have any pending software updates.
I've had exactly the same issue on a brand new Samsung The Frame TV. I just got off a call with Applecare, and we were unable to resolve the issue.
I found that I could go to the Samsung App Store settings, go to the Apple TV app and select the Reinstall option, which would then allow me to go back into the App and try to sign in again, only I would have the same result -- an endless spinning wheel which would last for hours, with no success.
The strange thing is if you sign into appleid.apple.com and check for authorised devices, the Samsung TV appears immediately after you sign in on the app, despite the app forever spinning.
I signed out of the app this morning because since I've had the TV (for about a month now) I haven't been able to rent movies, although it would let me watch any content that I had already downloaded. I am regretting signing out this morning, because now the app doesn't work at all.
I will note too that the TV does not have any pending software updates.
Same problems here. There is a newer update that doesn’t show in the updater window of the tv. You have to go to TV support, look for your model and download the updater file to a USB key then install to the tv. The procedure is easier than it sounds.
People are also reporting success with a tv factory reset. Not for me ...no luck.
Do you know what version of the software that will update the TV to? I cold reset my TV (held the power button down for 5 seconds on the remote) and it prompted a new software update (even though I had automatic download switched on for all software updates). The TV is now on version 1312, and the issue still persists.
My Series NU8000 is now running 1270.6. The tv didn’t call for it or auto update, I had to use the USB as advised by Samsung tech support.
By the way.... I performed a factory reset and now I can access my Apple TV account!
What has worked for me was to do a USB update. The files are located at Samsung just look for your model. There are instructions.
After the update I did a factory update.
settings>support>self diagnosis>reset
Don't run “start setup” which is a different path. It is not a factory reset albeit it does wipeout a lot of things.
I was having the same issue. This morning I factory reset the actual TV (Samsung Q9FN). It worked! It’s a total pain, but I was able to log into the Apple TV app again.
That should read. Factory Reset
cant log into apple tv app samsung tv
