Apple tv app in not working on Samsung tv

Question

Level 1

6 points

Apple tv app in not working on Samsung tv

I tried reinstalling the app, smart hub reset and even factory reset. Nothing works. Apple tv app opens and I can play the trailers but can’t login, it doesn’t even pops up the login page.

tried contacting samsung support, but they asked to contact apple support.

please help.

UAU9000,

Posted on Jan 7, 2022 4:36 PM

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Answer 1

Jan 10, 2022 3:32 AM in response to Ladmehul

Try if you can reset the Apple TV app. Should also be in the in-app Settings.
Try a cold restart of the TV. Turn it off completely (maybe even disconnect from power for a minute), then turn it on again. Not standby/wake, but a real restart. Then try again.
Check for TV system software updates/firmware updates. Then try again.
Check for app updates, if not set to do so automatically. Then try again.
Else ask Samsung for assistance.

AirPlay is independent of the Apple TV app, so you may have two separate issues.

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Answer 2

Jan 7, 2022 4:52 PM in response to Ladmehul

Did you find the in-app Settings (sprockets wheel icon)? Users should be able to sign in there.

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Answer 3

Ladmehul Author

Level 1

6 points

Jan 9, 2022 3:37 PM in response to Urquhart1244

Yes, I tried that as well.

it doesn’t load the login page at all.

Its really weird that none of the apple app works. Apple tv, apple music and airplay as well.

When I mirror iphone screen to the tv, it prompts the code, but once I enter the code and click ok, it throws error saying “unable to connect to the Samsung server”

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Answer 4

Jan 18, 2022 6:50 AM in response to Ladmehul

I'm having the same issue on 2 months old Samsung AU9000KXXM. All were working fine until 15/01/22. Was watching an episode on Apple TV+ then it just dropped dead mid of the show. Tried all the suggestion provided by Samsung support still unsolved. You have any updates from Apple support?

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Answer 5

Ladmehul Author

Level 1

6 points

Jan 18, 2022 7:49 AM in response to Ex-android

I haven’t got any solutions from Samsung, they said it’s an Apple issue as other apps are working.

Apple support have said that they have escalated this to the engineering team.

My tv model is AU9007.

I was about to return this and buy AU9000. But thank you to inform about your issue. It looks like it’s a problem with series 9 tv or it’s firmware update.

Yesterday only I have got 1903 software update. But it didn’t solve the issue.

Let’s see what apple has to say.

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