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I tried reinstalling the app, smart hub reset and even factory reset. Nothing works. Apple tv app opens and I can play the trailers but can’t login, it doesn’t even pops up the login page.
tried contacting samsung support, but they asked to contact apple support.
please help.
UAU9000,
AirPlay is independent of the Apple TV app, so you may have two separate issues.
Did you find the in-app Settings (sprockets wheel icon)? Users should be able to sign in there.
Yes, I tried that as well.
it doesn’t load the login page at all.
Its really weird that none of the apple app works. Apple tv, apple music and airplay as well.
When I mirror iphone screen to the tv, it prompts the code, but once I enter the code and click ok, it throws error saying “unable to connect to the Samsung server”
I'm having the same issue on 2 months old Samsung AU9000KXXM. All were working fine until 15/01/22. Was watching an episode on Apple TV+ then it just dropped dead mid of the show. Tried all the suggestion provided by Samsung support still unsolved. You have any updates from Apple support?
I haven’t got any solutions from Samsung, they said it’s an Apple issue as other apps are working.
Apple support have said that they have escalated this to the engineering team.
My tv model is AU9007.
I was about to return this and buy AU9000. But thank you to inform about your issue. It looks like it’s a problem with series 9 tv or it’s firmware update.
Yesterday only I have got 1903 software update. But it didn’t solve the issue.
Let’s see what apple has to say.
Tried all those steps.
even contacted with samsung support.
they asked me to wait for next firmware update or get it touch with apple support.
or get it touch with apple support.
To contact Apple Support, go here: Get support - Apple Support
Are the TVs in question connected to the internet? Is there some kind of internet filter?
Have you got any solution?
Ex-Android - Have you got any solution?
I still haven’t got any update from apple.
No yet. Need to engage Samsung / Apple "Service Support" to troubleshoot during office hours.
I have returned the tv and got a replacement. It’s working on the new one.
Apple tv app in not working on Samsung tv
