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My keyboard does not work when trying to login to my MacBook Pro

It gives me a message that there is no keyboard connected even though I am using a laptop. If I can reset my computer and get logged in then my keyboard is fine for all other uses. Does anybody know if I have a setting messed up or something?

MacBook Pro

Posted on Aug 17, 2019 9:57 AM

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3 replies

Aug 17, 2019 12:22 PM in response to cay145

cay145 wrote:

I do that whenever it’s not working and it will allow me to login. However it’s only a temporary fix as the problem occurs the next time I need to log in and I do not like having to completely reset the NVRAM/PRAM every time I want to use my computer


Boot into Recovery (Command R) and from the dropdown menu: Utilities>  Disk Utility> run the First Aid on your Macintosh HD. If errors are found and repaired, run again until no errors reported.


Latest Mojave Recovery a bit different

How to reinstall macOS from macOS Recovery: https://support.apple.com/en-us/HT204904


High Sierra 

Recovery  http://support.apple.com/kb/HT4718






  To trouble shoot further you can:

  Try a SafeBoot https://support.apple.com/en-us/HT201262


  Takes noticeable longer to get to the login screen, does a 5-15 minute disk repair before it fully boots up, and certain system caches get cleared and rebuilt, including dynamic loader cache,  etc.  When you get to the login screen, reboot and test.


This test will tell you if third party interference; extensions etc are not loaded in safe boot mode. 


 


  Test issue in another user (or guest user) account  https://support.apple.com/en-us/HT204443

This will tell you if it a universal issue or isolated to your user/admin account. 




In or out of warranty you can get a free over the counter 'Apple Service Diagnostics' test /assessment

Make an appointment for a "hardware issue"—

https://www.apple.com/retail/geniusbar/


Outside the USA

https://locate.apple.com/country

My keyboard does not work when trying to login to my MacBook Pro

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