You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

My Face ID stopped working

My Face ID stopped working and in trying to set it up again, it says “ Face ID is not available on this phone ..try again later”. Any ideas? iPhone 10 w/updates


[Re-Titled by Moderator]

iPhone XS

Posted on Aug 17, 2019 12:55 PM

Reply
Question marked as Top-ranking reply

Posted on Aug 17, 2019 1:14 PM

See this support guide:--> If Face ID isn't working on your iPhone or iPad Pro - Apple Support

If, following ALL the steps provided in the above article, you get no improvements, have your iphone inspected at an Apple Store or Authorized Service Provider. After checking it out, they'll give you all the available options:

Apple – Location Selector

Regards

Giulio

3 replies
Question marked as Top-ranking reply

Aug 17, 2019 1:14 PM in response to QuickTimeKirk

See this support guide:--> If Face ID isn't working on your iPhone or iPad Pro - Apple Support

If, following ALL the steps provided in the above article, you get no improvements, have your iphone inspected at an Apple Store or Authorized Service Provider. After checking it out, they'll give you all the available options:

Apple – Location Selector

Regards

Giulio

My Face ID stopped working

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.