Apple TV (2nd gen) can't login after activating two factor authentication

Question

Apple TV (2nd gen) can't login after activating two factor authentication

Since purchasing the iPhone XS and turning on two factor authentication I can no longer access my purchased movies/TVs on my Apple TV. It loops. I put in my Apple ID user name, password, then the code, and then it just goes back to putting in my Apple ID again.

I 100% have my ID and password correct.

I have tried hitting OK on my phone before I submit the code on the Apple TV as suggested online but that doesn't work either.

I can't turn off two factor authentication in my Apple ID screen on a desktop or mobile device, it doesn't give me the option.

Does anyone have a solution or work around? I'm pretty frustrated at this point!

Thanks so much xoxo

iPhone XS

Posted on Aug 17, 2019 9:04 PM

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Answer 1

Best reply

vazandrew

Level 8

40,348 points

Aug 24, 2019 7:30 PM in response to merissafromkilsyth

That means it’s not going through. If you are attempting to enter the password and code together then you can easily exceed the limit. Make sure to enter the password, then request the code, and then add it to the password

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Answer 2

Aug 18, 2019 12:11 AM in response to merissafromkilsyth

Please see: https://discussions.apple.com/thread/250420575

for Apple TV 2nd or 3rd generation.

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Answer 3

Aug 24, 2019 5:19 PM in response to Urquhart1244

thanks but this hasn't worked for me, its stuck in a loop, entering the code and hitting submit, even after the suggestions in the linked post, just gets me back to the iTunes Store sign-in page

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Apple TV (2nd gen) can't login after activating two factor authentication

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