You can make a difference in the Apple Support Community!
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
After years of zero problems, Safari stops working after I visit 2 or 3 sites. If I shut down and restart the problem repeats. Once the problem crops up I find Mail isn't working, ditto with anything that needs Internet (Mail, App Store, Pandora, etc). iMac running Mohave "no software updates"...
Try setting up another admin user account in System Preferences/Users & Groups to see if the same problem continues. Please post back on whether or not this worked. Also try the Safe Mode. Please post back on whether or not this worked.
Isolating an issue by using another user account
If it works in the Safe Mode, try running this program when booted normally and then copy and paste the output in a reply. The program was created by Etresoft, a frequent contributor. Please use copy and paste as screen shots can be hard to read. Click “Share Report” button in the toolbar, select “Copy to Clipboard” and then paste into a reply. This will show what is running on your computer. No personal information is shown. If the log won’t post, try posting it in Pastebin and provide a link in a reply. After pasting the report in a PasteBin page, go to the top of the page, and copy the address in the URL bar. Paste that in a new reply. Pastebin
Try setting up another admin user account in System Preferences/Users & Groups to see if the same problem continues. Please post back on whether or not this worked. Also try the Safe Mode. Please post back on whether or not this worked.
Isolating an issue by using another user account
If it works in the Safe Mode, try running this program when booted normally and then copy and paste the output in a reply. The program was created by Etresoft, a frequent contributor. Please use copy and paste as screen shots can be hard to read. Click “Share Report” button in the toolbar, select “Copy to Clipboard” and then paste into a reply. This will show what is running on your computer. No personal information is shown. If the log won’t post, try posting it in Pastebin and provide a link in a reply. After pasting the report in a PasteBin page, go to the top of the page, and copy the address in the URL bar. Paste that in a new reply. Pastebin
Click the last line in my post or click here to get the Etrecheck program >>>. Etrecheck – System Information
If the log won’t post, try posting it in Pastebin and provide a link in a reply. After pasting the report in a PasteBin page, go to the top of the page, and copy the address in the URL bar. Paste that in a new reply. Pastebin
SO, Safe Mode seems to have solved the problem. It seemed to take forever to Start Up in Safe Mode, but now that it's running I've visited more websites than I've been able to since the problem started, Mail's working, iTunes Store, App Store, etc. Now I don't understand the last part of your reply, "...try running this program..." What Program???
Tried the brand new admin user account, same result accessing internet. Now will try and figure out Safe Mode...
OK, hopefully I did the Pastebin thing correctly, and here's the address : https://pastebin.com/A61TTsFA
I haven't a clue what all that means...
I reread the EtreCheck report and took a chance by deleting the files identified as Adware, restarted the machine and "Voila" my problem has disappeared. Thank you, Thank you, Thank you!!!
You are welcome.
Safari quits after 2 to 3 sites.
