It works no problem on my iPhone, but won't load in iTunes on my mac. I restarted both iTunes and the laptop itself and also change DNS. I don't know what OS I have or version of iTunes, because I don't where to find this. If you can help I'd appreciate it.
MacBook
Hello, robertcope.
Thank you for using Apple Support Communities! I understand you're having an issue with Apple Music loading on your MacBook. I'm happy to help out.
If you haven't already, I recommend that you make sure you have authorized your computer:
Authorize your computer in iTunes - Apple Support
Get help with iCloud Music Library - Apple Support
To find out which version of macOS you're running, select > About This Mac.
To check for iTunes updates: Update to the latest version of iTunes - Apple Support
I look forward to hearing back from you! Take care.
Hello, robertcope.
Thank you for using Apple Support Communities! I understand you're having an issue with Apple Music loading on your MacBook. I'm happy to help out.
If you haven't already, I recommend that you make sure you have authorized your computer:
Authorize your computer in iTunes - Apple Support
Get help with iCloud Music Library - Apple Support
To find out which version of macOS you're running, select > About This Mac.
To check for iTunes updates: Update to the latest version of iTunes - Apple Support
I look forward to hearing back from you! Take care.
I've been having this problem too. Just got off the phone with support and am now downloading High Sierra as they figure that will fix the problem. I'll let you know if that works.
Thanks for trying to help Sarah,
I actually did try to authorize my iTunes account and it said it was already authorized. My MacBook is running on OS X EL Capitan Version 10.11.6
Apple Music Won't load on Macbook
