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Face ID not working on iphone XR despite resets and ios update

Guess i have to take my phone to apple store. Isn't it crappy when the so called waterproof XR can't take few minutes of pool water at a depth of 3-4 inches.

I was in the pool last night taking video of my toddler holding breath and since last night face id stopped working!!



Posted on Aug 19, 2019 9:13 PM

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Question marked as Top-ranking reply

Posted on Aug 19, 2019 9:20 PM

Hello randomRipple,


Thanks for using Apple Discussions. You've got the right idea; bring your iPhone XR to the Apple store for them to run some diagnostics on your iPhone. Check out the article below about splash, water, and dust resistance of your iPhone.


https://support.apple.com/en-us/HT207043


Have a wonderful day.

1 reply
Question marked as Top-ranking reply

Aug 19, 2019 9:20 PM in response to randomRipple

Hello randomRipple,


Thanks for using Apple Discussions. You've got the right idea; bring your iPhone XR to the Apple store for them to run some diagnostics on your iPhone. Check out the article below about splash, water, and dust resistance of your iPhone.


https://support.apple.com/en-us/HT207043


Have a wonderful day.

Face ID not working on iphone XR despite resets and ios update

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