My new Macbook pro 2019 randomly shuts itself up. I've been using it for only two weeks. The problem occurs only at the beginning of hangout calls. I use google chrome of the latest version (76.0.3809.100), system software is also up to date (macOS Mojave 10.14.6). Apple diagnostics haven't found any hardware problems (ADP000). Does anyone know how this can be fixed?
I have the same issue with a MacBook Pro 15" 2018 and macOS 10.14.6.
Google Chrome + Hangout crash when starting a conference, with the camera and without an external monitor.
The screen freezes and the Mac reboots after a few seconds.
It doesn't seem to happen when disabling the webcam.
It also doesn't seem to happen when connected to an external monitor.
AFAIK the discrete GPU is always used when using an external monitor, which makes me think that the issue might be related to the switch from the Intel UHD Graphics to the Radeon Pro.
maria__k wrote:
My new Macbook pro 2019 randomly shuts itself up. I've been using it for only two weeks. The problem occurs only at the beginning of hangout calls. I use google chrome of the latest version (76.0.3809.100), system software is also up to date (macOS Mojave 10.14.6). Apple diagnostics haven't found any hardware problems (ADP000). Does anyone know how this can be fixed?
Have you tried using a different browser?
To trouble shoot further you can:
Try a SafeBoot https://support.apple.com/en-us/HT201262
Takes noticeable longer to get to the login screen, does a 5-15 minute disk repair before it fully boots up, and certain system caches get cleared and rebuilt, including dynamic loader cache, etc.
This test will tell you if third party interference; extensions etc are not loaded in safe boot mode.
Test issue in another user (or guest user) account https://support.apple.com/en-us/HT204443
This will tell you if it a universal issue or isolated to your user/admin account.
Macbook pro 2019 shuts itself down
