TV shows auto-zoom in full screen mode

Customer service sent me to tech support

https://getsupport.apple.com

https://support.apple.com/HT201232

And tech support got back to me with this:

"The quality of items in the iTunes Store is important to us and we

appreciate your bringing this to our attention. We will investigate the

issue with this item, but I can't say when the issue will be resolved. "

They issued me a refund. But it's got to be something that has changed recently and it's not on all shows.

Because last night I downloaded the last episode of a show that the most recent episode before that was downloaded in Feb. and while the one from Feb. did not zoom, the one downloaded last night DID, but I had just purchased and downloaded another show recently and that does NOT do it.

But it will certainly deter me from buying any more shows from iTunes until the problem is fixed.

So I urge others to contact tech support if they have the same problem. The more people report it the sooner it will get fixed.

I did. I can "fit to screen or any of the others. It's only in full screen that it zooms, and I just noticed, that when mousing it's normal, and you can see the bottom bar, but when the bar disappears is when it zooms.

The only thing I can think of, even tho I didn't by the HD version is that when you download it says "download HD when possible" and I usually unclick that...but I'm on satellite and have to wait til I remember to get up at 3am to download...but yeah it's weird.

I wanted to get back to this. I still have no resolution and the conversations with the customer service rep (who I'm assuming is in Asia because they only answer in the middle of the night) have been odd, difficult and devolved into not helpful.

They had me screen record the problem, and, oddly as most of us know, you can't do that on itunes, so I had to get out my ipad, record, import, shrink the file so I could mail it, and then send it off. THEN they told me I had to send it to a different address.

Then I got several weird "did you update your machine", and "have we solved your problem yet" etc. kind of emails, after they'd already told me to do all those things like update my itunes and safari (it's not a safari problem)...

I got the feeling some of the responses were bots.

While the person who's helping me "Marjorie" has good English, something is getting lost in the translation and several emails later I now understand they want me to type out in a very specific sentence format which episodes are having the problem and from exactly what time to what time. Apparently telling them the episode name and saying "it's the entire show" is not good enough for them (again, I wonder if this is a bot).

And it's not just Outlander, a few other either recently downloaded or old and re-downloaded episodes of different shows are doing the zoom thing, but not all.

So now they're being nasty saying they can't help me unless I list each episode the way they tell me to and are now suggesting it's a problem with my machine or cables or something.

I really don't have time for this, so, thanks Apple, I'll buy my videos elsewhere.

It stinks (apparently I can't use the word $ucks) that you outsource customer service for iTunes. I've spent thousands of dollars on TV shows and music over the last 10+ years and this is the CS I get? Nah.

Then today another email and I SWEAR this is either a real person or a native English speaker. Apologetic, heavy on explaination of what's going on and no jerky attitude.

They say it's gone to Engineering (without my detailed and precise account of what and when) and they will update me weekly.

I don't mind it taking a while, I don't even care if they refunded my money. What I really care about is the total weirdness of the interactions with "Marjorie" I've had. I swear it's different people.

I wonder...I've been having a lot of problems with podcasts-I'm running iTunes 12.8.2.3 on Mac OS High Sierra 10.13.6 and I found another post where someone said "The only Apple operating system that doesn't have a version of iTunes to support iOS 12 is OS 10.13 High Sierra. "

I'm wondering if this is the problem. I've not yet updated to Mojave-not sure I want to or can, so it seems Apple should have support for this version of iTunes with this OS but it has all kinds of bugs...podcasts show as played (ALL OF THEM) when i've never downloaded, stuff doesn't show up, and now I can't even click to "get" them...

It seems to me Apple has a lot of issues with this version of iTunes they need to fix.

Every other show "scales to fit". This is ZOOMING, like cropping a lot on all sides. One touch of the mouse and it pops back, waits a few seconds and then zooms again.

Nope, that didn't work. But I checked the other recent purchase and it's

not doing it, so apparently it's only Outlander season 4.

Well that at least makes sense. You should be working for iTunes! I just downloaded a few more of another show and they're fine. Frankly season 4 of Outlander really isn't worth the money. I'm so tired of corporate TV and corporate TV providers.

I think that's what it is-something from the provider is set to show the biggest screen, and I have a small one.

I literally just got another email from "Marjorie" with "You may reply with the needed information at your most convenient time." It's just stubborn harassment at this point. She refuses to do anything and I have no idea if "engineering" is working on it, or they think a refund is good enough.