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Not able to come out of padlock screen on macbook air 2017

It is macbook air 2017. I was trying to reset my account password through apple id but it went to recovery mode and showing padlock for firmware password. I do not remember my formware password bit I have another admin account that I can use to reset my account password. But now it is not allowing me to come out of padlock screen whenever i switch it off and switch it on again it always shows padlock screen. I so not know what to do now. Kindly help.

Posted on Aug 21, 2019 9:58 AM

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Aug 22, 2019 12:20 AM in response to Niel

Apple service center is quite far from my place and they will take atleast 2-3 days to come back. I would not get that much time. Is there any other way to get back to my login screen. Infact earlier when I would go to recovery mode. I will simply switch off my MacBook and switch it on again it was showing me logon screen only but this time it is showing padlock every time I put it on

Not able to come out of padlock screen on macbook air 2017

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