Level 1

15 points

Unable to update Apps in App Store on iOS 12.4

Hi!

I'm unable to update any of my already installed apps, on my iPhone. There's current 60 apps waiting... They are not stuck in updating, they just won't update.

What I mean is when pressing "update" the circle starts to show progress, and then straight jumps back to the "update" label.

I've already tried the following:

Reboot
Logging out and in of App Store in settings
Turning WiFi off
Removed any traces of VPN apps / network settings
Date & Time is set to automatic

What else can I try? Don't tell me too hard reset my iPhone...

I'm confident it's a iOS bug.

iPhone 7

Posted on Aug 21, 2019 10:28 AM

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26 replies

Aug 22, 2019 1:48 PM in response to Sulfo

They removed my first comment because I mentioned beta version, but I'm still here :)

Sulfo Author

Level 1

15 points

Aug 23, 2019 2:23 PM in response to Mike Baykov

It's not working at all, on my devices :(

But I'm glad to hear, that you was able to update some apps.

Let's hope Apple fixes this issue fast...

Aug 26, 2019 3:09 AM in response to Sulfo

Hello colleagues!

Strange that the bug is steady, ease to reproduce but just a few claims.

Support should get in contact with me this Wednesday. Hope they'll do.

Kenetz

Level 1

4 points

Aug 26, 2019 6:17 PM in response to Sulfo

Not exactly sure if Tier 2 but it was a senior advisor who assisted me and he have already escalated my issue to Apple engineering team. No update from them so far...

Kenetz

Level 1

4 points

Aug 26, 2019 6:34 PM in response to Kenetz

iOS 12.4.1 is out guys, i thought this update will finally fix our problems but the issue still persists after updating my phone :( I guess i was expecting too much.

ralf_s

Level 1

4 points

Aug 27, 2019 12:35 AM in response to Kenetz

Same here. The patch does not fix the Problem.

maffeis

Level 1

4 points

Aug 27, 2019 1:47 AM in response to Sulfo

Same issue, both on iOS and macOS, latest versions.

Sulfo Author

Level 1

15 points

Aug 28, 2019 8:37 AM in response to ralf_s

I can confirm the error. Just checked my own console log, and I have the same error as you.

ralf_s

Level 1

4 points

Aug 28, 2019 10:01 PM in response to Kenetz

Looks good. I was able to update everything on every device.

Aug 28, 2019 10:50 PM in response to Sulfo

Updates started work again on my iPhone and iPad just now. Can't check on macOS because there are no upcoming updates. Hope the issue is fix for everyone.

maffeis

Level 1

4 points

Aug 29, 2019 3:38 AM in response to Mike Baykov

It works now! 🎉

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Unable to update Apps in App Store on iOS 12.4