Apple Event: May 7th at 7 am PT

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

IPhone 6 activation lock

I bought this iPhone 6 from a friend that recently just left the island. I had the phone less then 1 day all I did was left it off to charge. Finally went back to check it and when it turned on it showed activation lock. I really like the phone and I want to find out how to get this fixed.

Posted on Aug 22, 2019 6:32 AM

Reply
Question marked as Best reply

Posted on Aug 22, 2019 6:38 AM

you will need to contact the previous owner to have them log out of iCloud or go to iCloud.com/Find My Phone and erase the device, then remove it from their account. If you can’t do that, the device is useless. Apple will not unlock it unless you have a copy of the original purchase receipt with the serial number on it.


Activation Lock - Turn off Find My iPhone 

2 replies
Question marked as Best reply

Aug 22, 2019 6:38 AM in response to 2PIDGIRL671

you will need to contact the previous owner to have them log out of iCloud or go to iCloud.com/Find My Phone and erase the device, then remove it from their account. If you can’t do that, the device is useless. Apple will not unlock it unless you have a copy of the original purchase receipt with the serial number on it.


Activation Lock - Turn off Find My iPhone 

IPhone 6 activation lock

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.