AppleID not accepted on Home Sharing in AppleTV

I think Apple TV 2 is deprecated for Home Sharing. Apple TV 3 shouldn't be given it is mentioned here - Use Home Sharing to share iTunes content with other devices - Apple Support - but there seem to be a number of reports of issues with it.

tt2

See if anything in Get help with Home Sharing for iTunes libraries - Apple Support helps.

tt2

I am having the same problem. Apple's ID verification process is clearly broken. Often, when I log into things requiring an Apple ID, for instance, I have to log in twice. The first time I'm told my user ID or password are wrong, which is definitely not the case.

As for my Apple TV issue, it is the same as the OP's. I cannot turn on Home Sharing from within the Apple TV menu.

• my Apple TV, MacBook Pro, iPhone, and time capsule are all running latest OS/software, and have ALL been restarted....some more than once

• the Apple TV allowed me to log in to the Apple store, using....my Apple ID and password....the very same ones that Home Sharing is telling me are wrong

• the Apple TV allowed me to log in to my iCloud account successfully....again, using my Apple ID and password

• my MacBook Pro's firewall is OFF

• like the OP, the Home Sharing setup screen prompts me with my Apple ID (which has already worked TWICE....see above), and then sends the 6 digit code to my MBP and my iPhone, which I enter into the Apple TV, only to be told I don't know my own ID and password

I don't understand why this thing can't "just work".

The only thing I found that works:

1. Turn off Home Sharing on your computer
2. Restart you modem, I have an AirPort Extreme, and that is the network I use for appletv, so I restart that one
3. Then restart your computer
4. Restart Home Sharing

We have to do this several times a week, after the Catalina upgrade, hoping the Apple fixes this issue soon

I also have the 3rd generation Apple TV, same as vanessawinter69.

I have been working with a senior Apple tech support person who has been helpful, to the extent that he can. He did acknowledge that this is a problem that they've been seeing. I'm not going crazy....my Apple TV isn't trying to gaslight me. This is an issue coming from Apple, its servers, and maybe something to do with 2 factor authentication. I just tried a software update to the Apple TV 2 days ago (I'm now running 7.4 (8081)), and I'm still having the same problem.

It's very frustrating when Apple breaks a device that was working perfectly well. Naturally, we're well beyond the money-back period.

It appears they are beginning to apply the revenue-generating mechanism that has worked so well with iPhones to Apple TV's (update the software until the hardware breaks).

The things I find totally inconsistent about all this....

1) It asks for my password, and then challenges me with a 2-factor PIN code, and then tells me I don't know my Apple ID and/or password. If I was truly getting my password wrong, you'd think it would fault me before the PIN code stage.

2) I logged into both the iTunes Store and iCloud, on the very same Apple TV device, using the very same Apple ID and password. No resistance from the device or software, whatsoever.

3) Despite #2, above, when I log into my Apple ID on the web, and look to see what devices are signed in under it, I see my phone and my laptop.....but no Apple TV....despite the fact that the Apple TV happily signed into my iCloud and iTunes accounts.

Does anyone else feel less than secure when the 2 factor authentication system is not working the way it should?

Add me to this list of having the exact same problem. ATV 3rd Gen. Worked fine until I signed out of Home Sharing while trying to debug a music library issue. Now can't log back into Home Sharing. Login into iCloud and iTunes, no problem. Log into Home Share and nada. All suggestions made thus far have not worked. The suggestion of entering <password><verification code> does not work as there is no way to enter alpha characters on the verification code screen. Something is definitely busted in Apple Land.

To my knowledge, there is no way to log into Home Sharing using a 3rd generation ATV if the 6-digit code is not working, so if you are using one to access your music library, DO NOT TURN OFF HOME SHARING!!! I solved my problem by replacing my ATV with a spare unit that I forgot I still had and it apparently was already signed in from when I last used it and it connected immediately. So repeat, don't turn off home sharing if you have an older ATV and are using to access your music library. It would be nice if Apple sorted this problem out as I think it is broken on their end. Entering the 6-digit code should work but somehow the linkage between the code and the Apple ID is broken.

Apple, are you listening? There are a lot of older ATVs still in use so don't leave folks out in the cold.

OK, I will now get off my soapbox <g>

It seems I had a similar problem with my I have an ATV3, getting that error message, but I could still Home Share (???) whiile signed in iCloud and Apple (iTunes) store.

But once I updated to Catalina (yesterday), it no longer worked that way for me. I was able to sign into iCloud and Apple store (by getting a verification code through my iPhone and adding those 6 digits to my password).. I also tried using my Apple ID after selecting "use another Apple ID" and entering my PW with/without the 6 digit verification code. I noticed on my iMac and iPhne that there was a notification in my Settings>Apple ID indicating that I had to re-enter my PW in order to complete a change (I assumed my fiddling around with the ATV3. But nothing seems to work to sign in for Home Sharing. I tried just using just my PW and also tried getting a verification code and adding that to my PW. But no luck.

Sometime after my original post of Oct 10th, the issue resolved itself. The problem I had prior to Oct 10th: I had signed into iCloud and iTunes on my ATV3 but could not get any Home Sharing. When I tried to enter my PW after selecting computer/home sharing on the ATV3, my PW was not accepted.

A few days after Oct 10th, I checked again (without trying to enable Home Sharing but still signed in iCloud and iTunes) and I was able to do Home Sharing. My music, movies and photos were available for Home Sharing on my ATV3. Now, after enabling sharing on my Mac (through System Preferences) I do not have to choose Home Sharing each time I want Home Sharing. The only thing I have to do now is select a different folder of photos if I want to. But if I want the same folder, it's already selected as a default.

Home Sharing still works with the recent update to Catalina (version 10.15.1).

I guess the only thing I do't know (since I did not have to do it) is whether the six digit authentication will be needed or work (if needed in the future). Or if signing into iCloud and iTunes will be sufficient to enable Home Sharing. I guess I'll cross that bridge when/if I have to.

Could it perhaps be an Apple TV 2? See About App Store and iTunes Store availability - Apple Support for a possible explanation.

tt2

How are you entering the code? When there isn't a place to enter it you're supposed to sign in again using <password><code> where you would normally use just <password>.

tt2

Oh yes. Entered the code. Multiple times.

Beats me how I make it to the 2 factor authentication code stage, only to then be told that I don't know my own ID and/or password.

I have the same issue - Apple 3rd gen.

I have the same issue. I’ve done everything they have told me to do here. Nothing works.