Reinstalling MacOS Sierra on a Mac Book Air, screen unresponsive for hours
I started the reinstallation process over 2 hours ago. The progress bar appeared and completed within the first few minutes. Then I stopped monitoring, left it on and walked away. I did not choose to recover anything and wanted to do a clean install so I expected it to complete reinstallation within minutes.
The laptop is connected to high-speed internet.
Since it's been hours, I got impatient and couldn't resist holding the power button down in frustration. Now the LED lights below the keyboard are lit up but the screen is blank and the computer is unresponsive.
Can someone please explain what might be going on?
Thank you in advance for your time and help!
MacBook Air