Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Missing Photo Albums on iCloud

hi. i’ve been using icloud photos for a while now but i just changed my phone from an iphone 6 to an Xr and all my photos appeared but the albums over created over the years didn’t show up. how do i get them back please!!?

iPhone XR

Posted on Aug 25, 2019 3:58 AM

Reply
Question marked as Best reply

Posted on Aug 25, 2019 10:43 AM

Have you allowed enough time for the sync to complete? If you go to iCloud.com/Photos using a computer browser, do the albums show there?


Try Settings/Your Name/iCloud and slide off syncing. Wait a few minutes and then slide syncing on. Allow time for syncing to occur.


Last resort - have you tried signing out of iCloud and then sign back in?

1 reply
Question marked as Best reply

Aug 25, 2019 10:43 AM in response to kezayaa

Have you allowed enough time for the sync to complete? If you go to iCloud.com/Photos using a computer browser, do the albums show there?


Try Settings/Your Name/iCloud and slide off syncing. Wait a few minutes and then slide syncing on. Allow time for syncing to occur.


Last resort - have you tried signing out of iCloud and then sign back in?

Missing Photo Albums on iCloud

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.