Iphone not trusting Laptop

About the 'Trust This Computer' alert on your iPhone, iPad, or iPod touch

Learn about trusted computers and find out how to change your settings.

What the trust settings on your device mean

When you connect your iPhone, iPad, or iPod touch to a computer or other device for the first time, an alert asks whether you trust the computer:

• Trusted computers can sync with your iOS device, create backups, and access your device's photos, videos, contacts, and other content. These computers remain trusted unless you change which computers you trust or erase your iOS device.
• If you choose not to trust a computer, you block its access to content on your device. You'll see the trust alert every time that you connect your iOS device to that computer.

Choose whether to trust a computer

1. Connect your iPhone, iPad, or iPod touch to your computer or another device.
2. Enter your passcode, if you have one, to unlock your iOS device.
3. If you don't want to trust the computer or another connected device, tap Don't Trust on your iOS device. If you want to trust the computer or another device, tap Trust. 
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6. If you're connected to a computer, tap Continue in iTunes. If you're connected to a different device, answer any remaining questions.

Change your settings for trusted computers

Your iOS device remembers the computers you've chosen to trust.

If you don't want to trust a computer or other device anymore, change the privacy settings on your iPhone, iPad, or iPod touch. Go to Settings > General > Reset > Reset Location & Privacy. Now when you connect to formerly trusted computers, the Trust alert will ask you whether you trust that computer. 

Get help

If you tap Trust or Don't Trust but iOS doesn't accept your answer, or if the Trust alert won't appear, follow these steps. Try again after each:

1. Make sure that your computer has the latest version of iTunes. 
2. Disconnect and reconnect your iOS device from your computer.
3. Restart your iOS device and your computer.
4. Reset your Trust settings.

If the above steps don't help, go to Settings > General > Reset and tap Reset Network Settings. This also resets Wi-Fi networks and passwords, cellular settings, and VPN and APN settings that you’ve used before.

If you downloaded iTunes for Windows from the Microsoft Store, make sure that iTunes Mobile Device Helper is enabled as a startup item.

If you still need help, contact Apple Support.